Patient Service Representative - Full-Time, Days

Mercy; Perryville (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Perryville (Perryville, MO) is seeking a Full-Time Front Desk Specialist to support the ENT clinic. You will greet patients, coordinate referrals, manage scheduling, and securely enter patient information to keep records accurate.

This role requires excellent communication, basic computer skills, and a patient‑focused, professional demeanor. Experience in a medical office is preferred; on‑the‑job training will be provided.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills and patient-focused approach.
• Experience in a medical office is preferred; training provided.

Responsibilities

• Greet patients and direct them to the appropriate staff.
• Schedule appointments and coordinate referrals.
• Enter patient information accurately and maintain records.
• Maintain confidentiality and comply with privacy policies.
• Handle inquiries professionally and support clinic operations.

Skills

Communication

Computer basics

Customer service

Attention to detail

Confidentiality

Adaptability

Front Desk training

Education

High school diploma or equivalent

Tools

Data entry

Word processing

Job description

Find your calling at Mercy!

Position Details:

Mercy Perry (Perryville, MO)

Department: ENT

Shift: Full-Time, Days

Minimum Qualifications

Education:

• High school diploma or equivalent

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience:

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSR, PCA