Patient Service Representative - Check In / Check Out - Encinitas

Scripps Health; Encinitas (CA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Career development

Retirement options

Job summary

Scripps Health in Encinitas is hiring for a Patient Service Representative in the Check In/Check Out department. This full-time role supports front-line patient interactions, gathers information for registration, schedules appointments, collects payments, and handles end-of-day reporting.

The schedule is Monday–Friday, 7:45/8:00 AM to 4:45/5:00 PM at the Scripps Clinic - Encinitas. Benefits cover health, wellness, retirement, and career development, with paid time off and an emphasis on

Qualifications

• Proficiency with computer applications and accuracy with monetary calculations.
• Excellent communication and customer service skills.
• Strong organizational and analytical abilities; problem solving mindset.

Responsibilities

• Interact with patients and providers to gather information for registration and check-out.
• Schedule appointments and collect payments; handle referrals and authorizations.
• Verify demographics and insurance information; prepare end-of-day reporting.

Skills

Computer skills

Monetary calculations

Customer service

Communication skills

Organizational skills

Analytical skills

Job description

This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 7:45AM-4:45PM or 8AM-5PM, schedule located at our Scripps Clinic in Encinitas. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic - Encinitas as a Patient Service Representative in the Check In/Check Out department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monnaies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 year of experience in customer service or a healthcare/medical office environment preferred.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Job

Job: Business Office

Primary Location

Primary Location: Northern San Diego County-ENCINITAS-SCRIPPS CLINIC - ENCINITAS

Work Locations

Work Locations: SCRIPPS CLINIC - ENCINITAS, 326 SANTA FE DRIVE, ENCINITAS 92024

Organization

Organization: Scripps Clinic

Job Posting

Job Posting: Sep 18, 2026, 12:24:09 AM

Benefit Status

Benefit Status: FT - FULL-TIME WITH BENEFITS

Minimum Rate (USD)

Minimum Rate (USD): 25.95 – Maximum Rate (USD): 32.56

Pay Transparency

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Equal Opportunity Employer

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.