Patient Service Representative - Perinatology - La Jolla

Scripps Health; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Scripps Health in La Jolla is hiring for a Patient Service Representative in Perinatology. This full-time role (80 hours per pay period) operates Monday–Friday, 8:00 AM–4:30 PM at Scripps Clinic La Jolla.

You will be the front line for patient experience, handling registration, scheduling, insurance, and payments. Ideal candidates will have strong computer, math, and communication skills, plus experience in customer service or healthcare settings.

Qualifications

• Must demonstrate proficiency with computer applications.
• Excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Responsibilities

• Interact with patients and providers to gather information for accurate registration, assign Medical Record Number, schedule appointments, collect payments, collect documents, and check-out.
• Respond to patient billing and payment inquiries.
• Manage check-in/check-out process including ID verification, demographic and insurance verification, and ensure forms are properly provided and signed.
• Schedule and confirm appointments in person or by phone and enter insurance details.
• Initiate and validate referrals/authorizations.
• Adopt a proactive customer service approach, listening to patients and escalating to leadership when needed.

Skills

Computer proficiency

Mathematical skills

Money handling

Communication skills

Customer service

Organizational skills

Analytical skills

Problem solving

Job description

Patient Service Representative - Perinatology - La Jolla

This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM - 4:30PM, schedule located at our Scripps Clinic in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic La Jolla as a Patient Service Representative in the Perinatology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Qualifications

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 year of experience in customer service or a healthcare/medical office environment preferred.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Job : Business Office

Primary Location : Central San Diego County-LA JOLLA-SCRIPPS CLINIC - LA JOLLA

Work Locations : SCRIPPS CLINIC - LA JOLLA 9850 GENESEE AVE LA JOLLA 92037

Organization : Scripps Clinic

Job Posting : Sep 15, 2026, 2:58:23 PM

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer. Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.