Patient Service Representative - Briarwood - Full Time

Elliot Health System; Manchester (NH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Tuition reimbursement

403(b) retirement plan

Job summary

Briarwood Primary Care, part of Elliot Health System, seeks a capable front desk clerk to manage patient greeting, registration, scheduling, and billing duties in a multidisciplinary internal medicine setting.

The role entails verifying insurance, processing referrals and authorizations, and maintaining accurate patient records while supporting efficient clinic operations. A high school diploma is required, healthcare experience is preferred, and MS Office proficiency is expected.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a health care setting preferred.
• Software/Hardware: Proficient in MS Office.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office; collects payments and schedules follow-up appointments.
• Maintains providers schedules and confirms daily appointments; supports efficient registration.
• Assists in developing systems to improve patient care and administrative efficiency.

Skills

Customer service

Scheduling

Verbal communication

Phone etiquette

Education

High School Diploma

Tools

MS Office

Job description

About Us

Briarwood Primary Care is comprised of two primary care providers and a nurse practitioner dedicated to Internal Medicine. Our providers offer preventative, diagnostic and chronic treatment of persons age eighteen and above.

Position Summary

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in a health care setting performing similar functions preferred.
• Certification/Licensure:N/A
• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more!

Work Schedule:

Monday to Friday 8a-5p and/or 8:15a-5:15p