Patient Service Representative - Briarwood - Full Time

Elliot Health System; New Hampshire; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Tuition Reimbursement

403(b) Retirement Savings Plan

Job summary

Elliot Health System is seeking a front desk/clerical support professional for Briarwood Primary Care. The role handles patient greeting, registration, scheduling, payments, and basic charting in a busy primary care setting.

Responsibilities include verifying eligibility, coordinating referrals, authorizations, and ensuring accurate posting of charges. Strong MS Office skills and healthcare familiarity are preferred.

Qualifications

• High School Diploma or equivalent required.
• Experience in a health care setting preferred.
• Proficient in MS Office.

Responsibilities

• Greet and register patients; notify medical staff of arrival.
• Verify current address and insurance status.
• Follow procedures for writing referrals and scheduling referral appointments with specialists, hospital testing, and lab work.
• Complete prior authorization of testing per insurance requirements.
• Check out patients and collect payments; schedule follow-up or specialty appointments as needed.
• Maintain providers' schedules and confirm daily appointments.
• Assist in developing systems to improve patient registration and administrative efficiency.

Skills

Customer service

Phone etiquette

Scheduling appointments

Communication skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

About Us

Briarwood Primary Care is comprised of two primary care providers and a nurse practitioner dedicated to Internal Medicine. Our providers offer preventative, diagnostic and chronic treatment of persons age eighteen and above.

Position Summary

Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics. Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned.

Key Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals. Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office. Collects payments and schedules follow up appointments or specialty appointments as appropriate. If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments. Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients. Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Education/Experience/Licensure

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in a health care setting performing similar functions preferred.
• Certification/Licensure:N/A
• Software/Hardware: Proficient in MS Office.

What Elliot Health System Has To Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more!

Work Schedule:

Monday to Friday 8a-5p and/or 8:15a-5:15p