Patient Care Coordinator

MLM Hearing, LLC; Medina (OH); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical Insurance

Dental Insurance

Vision Insurance

Employer-Paid Life Insurance

Additional Life & AD&D Coverage

Short-Term Disability

Long-Term Disability

Critical Illness Coverage

Hospital Indemnity Coverage

Paid Time Off

Employee Discounts

Job summary

Beltone Hearing Care Center is seeking a Patient Care Coordinator who will be the friendly first point of contact for patients. You will manage front desk operations, greet patients, handle scheduling, verify insurance, and support the patient journey in a fast-paced, healthcare setting.

This full-time role offers a structured schedule in Medina, OH, with a base hourly rate of $19.00–$21.00 and monthly bonus opportunities.

Qualifications

• 3+ years of medical office, healthcare administration, medical receptionist, front desk, patient coordinator, or customer service experience preferred.
• Experience scheduling appointments and interacting with patients.
• Experience with insurance verification or medical office administration preferred.
• Strong computer and organizational skills.
• Excellent communication and customer service abilities.
• High School Diploma or GED required.

Responsibilities

• Greet patients and visitors with warmth and professionalism.
• Answer incoming calls and assist patients with appointments and questions.
• Create a welcoming and positive office environment.
• Help patients feel supported throughout their hearing healthcare journey.
• Manage provider schedules and patient appointments.
• Confirm appointments and conduct follow-up and retention calls.
• Coordinate daily office flow to ensure a smooth patient experience.
• Maintain patient records and documentation.
• Verify insurance eligibility and benefits.
• Process payments and maintain financial records.
• Assist with inventory management and hearing aid tracking.
• Complete reports and administrative tasks accurately and efficiently.
• Build strong relationships with patients and their families.
• Support patient outreach and retention efforts.
• Assist with community events, marketing activities, and educational programs.
• Help maintain a productive and thriving practice.

Skills

Excellent communication

Customer service

Multitask

Organization

Proactive problem solving

Teamwork

Education

High School Diploma or GED

Job description

Looking for a Medical Office Role Where You'll Feel Appreciated and Make a Difference Every Day? Are you the kind of person who enjoys helping people, staying organized, and keeping a busy office running smoothly? At Beltone Hearing Care Center, we're looking for a compassionate, dependable, and patient-focused Patient Care Coordinator to become the heart of our practice. As the first person our patients see and speak with, you'll create a positive experience that helps people take the first step toward better hearing and a better quality of life. This is more than a front desk position. You'll build relationships, support patients through their hearing healthcare journey, and play an important role in helping our practice grow and succeed.

Why You'll Love Working With Us

• No weekends
• Monday through Thursday schedule with a half day on Friday
• Monthly bonus opportunities
• Stable healthcare career
• Supportive and collaborative team environment
• Opportunity to make a meaningful impact on patients' lives
• Work for an organization focused on caring for patients and employees
• Comprehensive benefits package

Schedule

Full-Time | 36 Hours Per Week

• Monday - Thursday: 9:00 AM - 5:00 PM
• Friday: Half Day
• No Weekends

Location

Medina, OH

Compensation

$19.00 - $21.00 per hour

Compensation based on experience and qualifications.

Additional Earnings

• Monthly Bonus Opportunities

What You'll Be Doing

Patient Experience & Front Desk Operations

• Greet patients and visitors with warmth and professionalism
• Answer incoming calls and assist patients with appointments and questions
• Create a welcoming and positive office environment
• Help patients feel supported throughout their hearing healthcare journey

Scheduling & Office Coordination

• Manage provider schedules and patient appointments
• Confirm appointments and conduct follow-up and retention calls
• Coordinate daily office flow to ensure a smooth patient experience
• Maintain patient records and documentation

Administrative & Insurance Support

• Verify insurance eligibility and benefits
• Process payments and maintain financial records
• Assist with inventory management and hearing aid tracking
• Complete reports and administrative tasks accurately and efficiently

Practice Growth & Patient Relationships

• Build strong relationships with patients and their families
• Support patient outreach and retention efforts
• Assist with community events, marketing activities, and educational programs
• Help maintain a productive and thriving practice

We're Looking For Someone Who

• Loves helping people
• Enjoys working in a healthcare or medical office environment
• Thrives in a fast-paced role where no two days are the same
• Is dependable, professional, and customer-focused
• Can confidently multitask and stay organized
• Takes initiative and enjoys solving problems
• Works well independently and as part of a team

Qualifications

• 3+ years of medical office, healthcare administration, medical receptionist, front desk, patient coordinator, or customer service experience preferred
• Experience scheduling appointments and interacting with patients
• Experience with insurance verification or medical office administration preferred
• Strong computer and organizational skills
• Excellent communication and customer service abilities
• High School Diploma or GED required

Preferred

• Hearing healthcare experience
• Medical receptionist experience
• Patient coordinator experience
• Front office healthcare experience

Benefits

• 401(k) with Company Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer-Paid Life Insurance
• Additional Life & AD&D Coverage
• Short-Term Disability
• Long-Term Disability
• Critical Illness Coverage
• Hospital Indemnity Coverage
• Paid Time Off
• Employee Discounts