Intake Specialist (Bilingual) - Bendix Clinic, South Bend

Indiana Health Centers, Inc.; South Bend (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

$1000.00 retention bonus after one year

Generous Paid Time Off

Day 1 Insurance benefits eligibility

403(b) Retirement Plan matching

Employer-paid Group Life and Disability coverage

Employee Assistance Programs with 24/7 access to therapy

Job summary

Indiana Health Centers, Inc. in South Bend is seeking a bilingual Intake Specialist with Spanish fluency. The role involves ensuring efficient handling of client documentation and front-office paperwork while providing excellent customer service both over the phone and in-person.

Ideal candidates are organized, detail-oriented, and possess strong customer service skills. This is a full-time position with no nights or weekends, offering generous paid time off and immediate insurance benefits eligibility.

Qualifications

• One (1) year of prior experience in an office or health-related position.

Responsibilities

• Greet clients and assist with check-in process.
• Make appointments and educate clients regarding necessary documents.
• Accurately enter and maintain data on IHC's computer system.
• Assist in determining eligibility for Medicaid or Medicare part D.

Skills

Customer service skills

Proficiency in patient scheduling

Knowledge of Medicaid and Medicare requirements

Detail orientation and accuracy

Ability to interact with diverse populations

Education

High school diploma or equivalent

Job description

Description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.

IHC Community Health Center of Bendix in South Bend is now recruiting for a bilingual Intake Specialist with Spanish fluency to join our talented and dedicated team. The Intake Specialist plays a vital role in IHC's mission and goals by ensuring that all client income documentation, front‑office paperwork, charts, and billing are handled efficiently. The Intake Specialist works closely with other front office staff to provide excellent customer service to clients over the phone and in the lobby. They also complete billing paperwork and daily reports that are essential for monitoring the overall effectiveness of the clinic.

Clinic Hours of Operation

Monday - 7:30 a.m. – 6:00 p.m.

Tuesday - 7:30 a.m. – 5:00 p.m.

Wednesday - 7:30 a.m. – 5:00 p.m.

Thursday - 7:30 a.m. – 6:00 p.m.

Friday - 8:00 a.m. – 3:00 p.m.

Benefits and Compensation

• $1000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer‑paid Group Life, Short‑term disability, and Long‑term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services

Intake Specialist Role Responsibilities

• Greets clients and visitors to clinic and assists with check‑in process.
• Makes appointments and educates clients regarding documents they will need to provide at the time of service.
• Answers phones and accurately directs calls.
• Accurately enters, maintains, and retrieves data on IHC's computer system.
• Uses and maintains electronic medical record, accurately assembles income documents, and ensures client information is up to date and complete.
• Assists in timely completion of daily Batches, including migrant worker Batches, ensuring all information is complete and accurate on the superbill and that all supporting documents are attached.
• Assists in running daily Variance Report.
• Determines eligibility and signs up eligible clients for Medicaid or Medicare part D, refers eligible clients to WIC programs.

Required Skills

• Ability to interact with a diverse population with a wide range of educational levels including children.
• Demonstrate positive customer service skills in person and over the phone.
• Proficiency in patient scheduling, including procedures for walk‑ins, overbooking, and rescheduling.
• Proficient knowledge of Medicaid and Medicare requirements.
• Take initiative; prioritize, organize tasks and time; follow up.
• High detail orientation and accuracy.
• Knowledge of standard office practices and procedures.
• Ability to juggle multiple requests and meet multiple deadlines.
• Active participation on a high performing work team; ability to maintain a team approach to problem solving.

Requirements

• Completion of a standard high school diploma or equivalent
• One (1) year of prior experience in an office or health‑related position

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.