Intake Specialist (Bilingual) - South Bend

Indiana Health Centers, Inc.; South Bend, Northern (IN, KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Retention bonus

No nights or weekends

Paid time off

Health insurance eligibility (Day 1)

401(k) with employer match

Life and disability coverages + HSA

Flexible leave programs

Wellness program with incentives

Employee assistance programs

Job summary

Indiana Health Centers, Inc. (IHC) is recruiting a bilingual (Spanish) Intake Specialist for the South Bend location. The role handles client income documentation, front-office paperwork, charts, and billing, ensuring efficient processing and excellent customer service in person and over the phone.

You will work with the clinic team to assemble income documents, enter data, and support daily reporting. The position requires Spanish fluency and strong attention to detail in a busy Federally

Qualifications

• Completion of a standard high school diploma or equivalent.
• One (1) year of prior experience in an office or health-related position.
• Fluency in Spanish language.

Responsibilities

• Greets clients and visitors to clinic and assists with check in process.
• M akes appointments and educates clients regarding documents they will need to provide at the time of service.
• Answers phones and accurately direct calls.
• Accurately enters, maintains, and retrieves data on IHC's computer system.
• Uses and maintains electronic medical record, accurately assembles income documents, and ensures client information is up to date and complete.
• Assists in timely completion of daily Batches, including migrant worker Batches, ensuring all information is complete and accurate on the superbill and that all supporting documents are attached.
• Assists in running daily Variance Report.
• Determines eligibility and signs up eligible clients for Medicaid or Medicare part D, refers eligible clients to WIC programs.

Skills

Spanish bilingual

Customer service

Data entry

Medicaid/Medicare knowledge

multitasking

Education

High school diploma or equivalent

Tools

EMR system

Billing software

Job description

Description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.

IHC South Bend is now recruiting for a bilingual (Spanish) Intake Specialist to join our talented and dedicated team. The Intake Specialist plays a vital role in IHC's mission and goals by ensuring that all client income documentation, front-office paperwork, charts, and billing are handled efficiently. The Intake Specialist works closely with other front office staff to provide excellent customer service to clients over the phone and in the lobby. They also complete billing paperwork and daily reports that are essential for monitoring the overall effectiveness of the clinic.

Meet our South Bend (Western Ave) Team: https://indianahealthonline.org/locations/south-bend/

Clinic Hours of Operation:

Monday - 8:00 a.m. - 5:00 p.m.

Tuesday - 8:00 a.m. - 6:00 p.m.

Wednesday - 8:00 a.m. - 6:00 p.m.

Thursday - 8:00 a.m. - 6:00 p.m.

Friday - 8:00 a.m. - 4:00 p.m.

Saturday (1st and 3rd) - 8:00 a.m. - 12:00 p.m.

IHC's robust benefits and compensation package includes:

• $1000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services

Intake Specialist role responsibilities include:

• Greets clients and visitors to clinic and assists with check in process.
• Makes appointments and educates clients regarding documents they will need to provide at the time of service.
• Answers phones and accurately direct calls.
• Accurately enters, maintains, and retrieves data on IHC's computer system.
• Uses and maintains electronic medical record, accurately assembles income documents, and ensures client information is up to date and complete.
• Assists in timely completion of daily Batches, including migrant worker Batches, ensuring all information is complete and accurate on the superbill and that all supporting documents are attached.
• Assists in running daily Variance Report.
• Determines eligibility and signs up eligible clients for Medicaid or Medicare part D, refers eligible clients to WIC programs.

Required skills:

• Ability to interact with a diverse population with a wide range of educational levels including children.
• Demonstrate positive customer service skills in person and over the phone.
• Proficiency in patient scheduling, including procedures for walk-ins, overbooking, and rescheduling.
• Proficient knowledge of Medicaid and Medicare requirements.
• Take initiative; prioritize, organize tasks and time; follow up.
• High detail orientation and accuracy.
• Knowledge of standard office practices and procedures.
• Ability to juggle multiple requests and meet multiple deadlines.
• Active participation on a high performing work team; ability to maintain a team approach to problem solving.

Requirements

• Completion of a standard high school diploma or equivalent
• One (1) year of prior experience in an office or health-related position
• Fluency in Spanish language

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.