Intake Specialist - Seymour

Indiana Health Centers, Inc.; Seymour (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Retention bonus

No nights or weekends

PTO + Floating holidays

Insurance eligibility first day

403(b) matching

Life, disability & HSA benefits

Flexible leave programs

Wellness program

Job summary

Indiana Health Centers, Inc. in Jackson County (Seymour) seeks an Intake Specialist to greet clients, collect income documentation, and coordinate front‑office tasks.

You will guide patients through required paperwork, help with scheduling, and ensure accurate data entry in the EMR. This role supports Medicaid/Medicare signups, prepares daily reports, and collaborates with clinic staff to deliver high‑quality care in a community health setting.

Qualifications

• Completion of a standard high school diploma or equivalent.
• One year of prior experience in an office or health-related position.
• Ability to interact with a diverse population and provide excellent customer service.
• Proficiency with scheduling, data entry, and basic billing/documentation requirements.
• Familiarity with Medicaid/Medicare eligibility and enrollment processes.

Responsibilities

• Greets clients and visitors to clinic and assists with the check-in process.
• Makes appointments and educates clients regarding documents needed for service.
• Answers phones and directs calls accurately.
• Enters, maintains, and retrieves data in the IHC computer system.

Skills

Customer service

Scheduling

Data entry

Medicaid/Medicare knowledge

Teamwork

Attention to detail

Phone communication

Office procedures

Education

High school diploma or equivalent

Job description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level. IHC Jackson County in Seymour is now recruiting for an Intake Specialist to join our talented and dedicated team. The Intake Specialist plays a vital role in IHC's mission and goals by ensuring that all client income documentation, front-office paperwork, charts, and billing are handled efficiently. The Intake Specialist works closely with other front office staff to provide excellent customer service to clients over the phone and in the lobby. They also complete billing paperwork and daily reports that are essential for monitoring the overall effectiveness of the clinic.

Meet our Jackson County Team: https://indianahealthonline.org/locations/jackson-county/

Clinic Hours Of Operation

• Monday - 7:30 a.m. - 6:00 p.m.
• Tuesday - 7:30 a.m. - 6:00 p.m.
• Wednesday - 7:30 a.m. - 6:00 p.m.
• Thursday - 7:30 a.m. - 6:00 p.m.
• Friday - 7:30 a.m. - 4:00 p.m.

IHC's Robust Benefits And Compensation Package Includes

• $1000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services

Intake Specialist Role Responsibilities Include

• Greets clients and visitors to clinic and assists with check in process.
• Makes appointments and educates clients regarding documents they will need to provide at the time of service.
• Answers phones and accurately direct calls.
• Accurately enters, maintains, and retrieves data on IHC's computer system.
• Uses and maintains electronic medical record, accurately assembles income documents, and ensures client information is up to date and complete.
• Assists in timely completion of daily Batches, including migrant worker Batches, ensuring all information is complete and accurate on the superbill and that all supporting documents are attached.
• Assists in running daily Variance Report.
• Determines eligibility and signs up eligible clients for Medicaid or Medicare part D, refers eligible clients to WIC programs.

Required Skills

• Ability to interact with a diverse population with a wide range of educational levels including children.
• Demonstrate positive customer service skills in person and over the phone.
• Proficiency in patient scheduling, including procedures for walk-ins, overbooking, and rescheduling.
• Proficient knowledge of Medicaid and Medicare requirements.
• Take initiative; prioritize, organize tasks and time; follow up.
• High detail orientation and accuracy.
• Knowledge of standard office practices and procedures.
• Ability to juggle multiple requests and meet multiple deadlines.
• Active participation on a high performing work team; ability to maintain a team approach to problem solving.

Requirements

• Completion of a standard high school diploma or equivalent
• One (1) year of prior experience in an office or health-related position

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.