Patient Service Representative 1

Physical Rehabilitation Network (PRN); Seattle (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Representative to join their team. In this pivotal role, you'll provide exceptional customer service and administrative support, ensuring a seamless experience for patients. Your responsibilities will include greeting patients, managing appointments, and maintaining accurate records. This position offers a dynamic work environment where your contributions will help foster a positive clinic culture. If you are passionate about healthcare and possess strong interpersonal skills, this is an exciting opportunity to make a meaningful impact in patient care.

Qualifications

• Experience in customer service, preferably in a healthcare setting.
• Proficiency in office software and strong attention to detail.

Responsibilities

• Greet and assist patients with professionalism and warmth.
• Maintain accurate patient records and manage front office tasks.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Communication Skills

Education

High School Diploma

Healthcare Administration Education

Tools

Office Software

Scheduling Systems

Job description

Join to apply for the Patient Service Representative 1 role at Physical Rehabilitation Network (PRN)

As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Essential Job Functions

1. Patient Interaction:
   • Greet and welcome patients with professionalism and warmth.
   • Schedule appointments and manage patient inquiries both in person and over the phone.
   • Collect and verify patient information, insurance details, and necessary documentation accurately.
   • Help create a positive work environment and culture of the clinic, ensuring patient needs are taken care of during transitional periods of therapy. Provide excellent customer service with a smile.
2. Administrative Support:
   • Maintain patient records and ensure all documentation is complete and accurate.
   • Assist in keeping front office area neat, tidy, and organized.
   • Coordinate with clinical staff to ensure a seamless patient experience.
   • Assist front office with tasks during downtime, including answering phones, scanning documents, scheduling, taking payments, filing, faxing, etc.
3. Communication and Coordination:
   • Liaise effectively between patients, clinical staff, and other departments.
   • Communicate clearly and professionally to address patient concerns or questions.
4. Miscellaneous Operations:
   • Maintain a clean and organized reception area.
   • Assist in managing inventory and ordering supplies.
   • Participate in team meetings and contribute ideas for process improvement.
   • Ensure cleanliness and organization of therapy areas and equipment, including daily cleaning, laundry, and stocking supplies.
5. Physical Requirements:
   • Sitting for prolonged periods at a desk.
   • Manual dexterity for using a computer and performing tasks.
   • Clear vision for reading documents.
   • Effective verbal and written communication skills.
   • Occasional movement within the office environment.
6. Qualifications:
   • High school diploma or equivalent; additional education in healthcare administration is a plus.
   • Experience in customer service; healthcare setting preferred.
   • Proficiency in office software and scheduling systems.
   • Strong interpersonal skills and professionalism in a fast-paced environment.
   • Attention to detail and accuracy in handling patient information.

Note: Responsibilities may vary based on clinic needs and management directives.

Equal Opportunity Employer. Applicants will be informed of their rights under federal employment laws. Please review the Know Your Rights notice from the Department of Labor.