Patient Service Representative I - Remote- Local Massachusetts Residents Only

Lensa; Boston (MA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Service Representative I to assist patients with appointments and care management. This remote position requires Massachusetts residency and offers training at their Post Office Square location. Ideal candidates will have excellent communication skills and experience in a call center environment, contributing positively to patient care.

Benefits

Up to 8% company retirement contribution

Paid Time Off and 10 holidays

Paid professional development

Comprehensive health and welfare benefits

Qualifications

• 1 year in a clinical or customer service setting preferred.
• Experience with EMR technology required.

Responsibilities

• Handles incoming calls and assists patients with appointments.
• Supports interdisciplinary care delivery and enhances patient access.

Skills

Professional communication skills

Strong interpersonal skills

Customer service

Time management

Organizational skills

Education

High School diploma or equivalent

Bachelor’s or non-clinical degree

Tools

Electronic medical records (EMR)

Word processing

Spreadsheets

Job description

Patient Service Representative I - Remote- Local Massachusetts Residents Only

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Atrius Health, is seeking professionals. Apply via Lensa today!

Atrius Health, an innovative healthcare leader, delivers connected care for over 690,000 patients across 30 locations in eastern Massachusetts. With 645 physicians and primary care providers, along with 420 clinicians, they collaborate with hospitals, specialists, and nursing facilities. Their vision is to transform care to improve lives, providing high-quality, patient-centered, coordinated, and cost-effective care. Atrius Health is part of Optum, focusing on building a leading value-based care system.

SUMMARY

This role is for skilled call center candidates at our Post Office Square, MA location. Applicants must reside in Massachusetts, have EPIC/registration system experience (please specify on resume), and reliable high-speed internet. The position is fully remote post-training (which lasts approximately 2-6 weeks depending on experience) and requires proximity to the site for on-site training if needed. This is an excellent opportunity to advance in the call center field and make a positive impact on patient care.

Under supervision, handles incoming calls, assists patients with appointments and care management, and supports interdisciplinary care delivery. Provides excellent customer service and problem-solving to enhance patient/clinician relationships. Clear communication skills are essential to improve patient access and understanding.

EDUCATION/LICENSES/CERTIFICATIONS

• High School diploma or equivalent (GED, HiSET, TASC) required.
• Bachelor’s or non-clinical degree with an interest in healthcare is preferred.

Experience

• At least one year in a clinical or customer service setting preferred.
• Computer skills including word processing and spreadsheets required.
• Experience with electronic medical records (EMR) and aptitude for mastering EMR technology required.
• High-volume call center experience preferred.

Skills

• Professional communication skills.
• Strong interpersonal, customer service, time management, and organizational skills.
• Knowledge of patient documents is a plus.

Atrius Health promotes non-discrimination and equal employment opportunity, respecting diversity in all forms.

Benefits Include:

• Up to 8% company retirement contribution
• Paid Time Off and 10 holidays
• Paid professional development
• Comprehensive health and welfare benefits

Job: Practice Support Staff

Organization: Internal Medicine

Title: Patient Service Representative I - Remote- Local Massachusetts Residents Only

Location: Boston MA - Post Office Square

Requisition ID: 125245

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• IT Services and IT Consulting