Patient Service Representative I - Remote- Local Massachusetts Residents Only

Atrius Health; Boston (MA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare company in Massachusetts is seeking a Patient Service Representative I. This remote role requires strong communication and customer service skills, with a focus on assisting patients in managing their appointments. Candidates should have experience with EPIC or registration systems and reliable internet access for remote work after training. Join a supportive team dedicated to improving patient care and enjoy generous benefits.

Benefits

Up to 8% company retirement contribution

Generous health and welfare benefit package

Qualifications

• One year in a clinical or customer service setting preferred.
• Computer experience required with word processing and spreadsheet programs.

Responsibilities

• Receives incoming calls and assists patients in managing appointments.
• Provides extraordinary customer service to strengthen patient relationships.

Skills

Communication

Customer Service

Problem Solving

Time Management

Organizational Skills

Education

High School diploma or equivalency certificate

Bachelor’s or other non-clinical degree

Tools

Electronic Medical Record (EMR)

Word Processing

Spreadsheet Programs

Job description

Job Description - Patient Service Representative I - Remote- Local Massachusetts Residents Only (125246)

Patient Service Representative I - Remote- Local Massachusetts Residents Only - ( 125246 )

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

SUMMARY

This position is looking for skilled call center candidates at our site in Post Office Square, MA. Applicants must live in Massachusetts, have EPIC/ registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This role is fully remote after training is complete (training is around 2-6 weeks, depending on previous experience) and should be located close enough to our site for on-site training as needed. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company!

Under direct supervision, receives incoming calls and inquires and assists patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, plays an integral role in the support of our patients.Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improve patient access and understanding.

EDUCATION/LICENSES/CERTIFICATIONS

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.
• A bachelor’s or other non-clinical degree combined with an interest in healthcare

EXPERIENCE

• A minimum of one year in a clinical or customer service setting preferred.
• Computer experience required with the ability to use word processing and spreadsheet programs.
• Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
• High- volume call center experience preferred.

SKILLS

• Able to communicate in a professional and appropriate manner.
• Strong interpersonal, customer service, time management, and organizational skills required.
• Working knowledge of patient related documents preferred.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Benefits Include:

· Up to 8% company retirement contribution,

· Generous health and welfare benefit package.

Organization

Organization

Internal Medicine

Primary Location

Schedule Monday- Friday 8:15-4:45

Job

Job

Practice Support Staff

Job Level

Job Level

Entry Level

Job Type Regular Full Time - 40 Hrs (Full Time Benefit Eligible)