Patient Service Representative

Blue Cloud Pediatric Surgery Centers; Lansing (MI); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Service Representative to join their remote team. This role involves providing exceptional customer service, managing patient communications, and ensuring timely interactions. Ideal candidates will have a strong customer service background and the ability to work in a fast-paced environment. Join a passionate team dedicated to patient care and enjoy a range of benefits including health insurance and a 401k plan.

Benefits

Health Insurance

401k Plan with Company Match

Paid Time Off

No On-Call, Holidays, or Weekends

Qualifications

• 2-3 years of customer service experience in a call center or physician office.
• Strong critical thinking and analytical skills.

Responsibilities

• Timely and professional communication with patients and clients.
• Serve as the primary contact for inbound and outbound calls.
• Provide excellent customer service.

Skills

Customer Service

Critical Thinking

Communication

Tools

Word Processing

Spreadsheets

Job description

Join to apply for the Patient Service Representative role at Blue Cloud Pediatric Surgery Centers

NOW HIRING

FULL TIME - PATIENT SERVICE REPRESENTATIVE

REMOTE POSITION

About Us

Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors.

Our Vision & Values

At Blue Cloud, it’s our vision to be the leader in safety and quality for pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day:

• We cheerfully work hard
• We are individually empathetic
• We keep our commitments

About You

You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient.

Responsibilities

• Be responsible for timely and professional communication with patients and clients, including providing accurate information regarding services, appointments, and facilities.
• Serve as the primary contact for inbound and outbound call management.
• Provide excellent customer service, ensuring a timely and professional interaction regardless of call purpose.
• Escalate calls as needed based on patient/client interactions to the appropriate department.

Requirements and Qualifications

• Two to three years of customer service experience, preferably in a call center or high-volume physician office setting.
• Strong critical thinking and analytical skills, with the ability to communicate clearly and effectively.
• Computer skills including word processing and spreadsheets.

Preferred Qualifications

• Bilingual (English/Spanish).
• Strong background in a patient care environment.

Benefits

• Work with a passionate, dedicated, and talented team in a growing organization committed to doing good.
• Health insurance, Flexible Spending and Health Savings Accounts, disability coverage, and voluntary plans.
• 401k plan with company match.
• Paid Time Off.
• No on-call, holidays, or weekends.
• Fully remote position.

Job Details

Type: Full-time

Schedule: 8-hour shifts, Monday to Friday

Work Setting: Remote (Not eligible for CA employees)

Additional Information

Seniority level: Entry level

Industries: Hospitals and Healthcare