Patient Service Representative I - Remote- Local Massachusetts Residents Only

Atrius Health; Beverly (MA); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Service Representative I to assist patients with appointment management and provide excellent customer service. This role offers a full-time position with remote work after initial training. Ideal candidates will have EPIC experience and strong communication skills, contributing positively to patient care.

Benefits

Up to 8% company retirement contribution

Paid Time Off

10 paid holidays

Paid professional development

Comprehensive health and welfare benefits

Qualifications

• Experience with EPIC/registration systems and high-volume call centers preferred.
• Ability to quickly learn EMR systems.

Responsibilities

• Receive incoming calls and inquiries, assisting patients with appointment and care management.
• Provide excellent customer service and problem-solving to strengthen patient-clinician relationships.
• Ensure clear verbal and written communication to improve patient access.

Skills

Professional communication

Interpersonal skills

Customer service

Time management

Organizational skills

Education

High School diploma or equivalent

Tools

EPIC

word processing

spreadsheets

Job description

Patient Service Representative I - Remote- Local Massachusetts Residents Only

Join to apply for the Patient Service Representative I - Remote- Local Massachusetts Residents Only role at Atrius Health

Summary

This position is based at our site in Beverly, MA. Applicants must reside in Massachusetts, have EPIC/registration system experience (please list on resume), and reliable high-speed home internet. The role is fully remote after approximately 2-6 weeks of training, which may be on-site if needed. This is a great opportunity to grow within the call center field and positively impact patient care.

Responsibilities

• Receive incoming calls and inquiries, assisting patients with appointment and care management.
• Support interdisciplinary care delivery models through various support duties.
• Provide excellent customer service and problem-solving to strengthen patient-clinician relationships.
• Ensure clear verbal and written communication to improve patient access and understanding.

Minimum Qualifications

• High School diploma or equivalent (GED, HiSET, TASC).
• Experience with EPIC/registration systems and high-volume call centers preferred.
• Computer proficiency with word processing and spreadsheets.
• Ability to quickly learn EMR systems.

Skills

• Professional communication skills.
• Interpersonal, customer service, time management, and organizational skills.

Benefits

• Up to 8% company retirement contribution.
• Paid Time Off and 10 paid holidays.
• Paid professional development.
• Comprehensive health and welfare benefits.

Additional Details

Position is full-time, entry level, Monday-Friday 8:30 am - 5:00 pm, in the Internal Medicine department, located in Beverly, MA.