Patient Service Representative

Waco Family Medicine; Waco (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Waco Family Medicine is seeking a capable administrative team member to handle patient registration, billing, and scheduling across clinics. The role requires attention to detail and strong customer service in a fast-paced setting.

Ideal candidates have at least one year of customer service experience, a high school diploma or equivalent, and proficiency with MS Office. Bilingual English/Spanish is preferred but not required.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• At least one year of customer service experience required.
• Healthcare experience preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Patient registration and scheduling.
• Collect current and overdue charges and printing receipts; secure a daily cash box.
• Reconcile daily charges and receipts.
• Answer phones, take and forward messages.
• Verify patient insurance information.
• Travel to other clinics to cover shifts.
• Operate office equipment (fax, printer, scanner).
• Follow Waco Family Medicine policies and procedures.
• Other duties as assigned by supervisor.

Skills

Customer service

Written and verbal communication

AIDET

MS Office

Bilingual English/Spanish

Phone system

Data entry

Education

High School Diploma or equivalent

Associate degree preferred

Healthcare experience

Customer service experience

Tools

Microsoft Office

Job description

DUTIES/RESPONSIBILITIES:Patient registrationcollect current and overdue service charges, and printing receipt,secure a daily cash box,reconcile daily charges and receipts.Answer phones, taking and forwarding messages and scheduling appointments.Ability to multitask and work in a fast paced environmentAbility to verify patient insurance informationAbility to use multi line phone systemAbility to travel to other clinics to cover shifts as requiredAbility to operate office equipment (fax, printer, scanner)Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbookOTHER DUTIES:Other duties as assigned by supervisorPHYSICAL AND MENTAL REQUIREMENTS:Valid Driver’s licenseVisual and auditory accuracyShift length - 8 hoursIndoor setting –Frequent use of computerLong periods of sittingFrequent use of telephoneContinuous repetitive grasping and manipulation of both handsContinuous conversational communicationOccasional reaching, walking, squatting, bending, kneeling, twisting and climbingOccasionally carrying, lifting, pushing and pulling of up to 25 lbs.Occasionally working in confined, noisy, dusty areasRegular use of personal transportationUnderstand/carry out simple/detailed, oral/written instructions with retentionRead and interpret detailed specifications.REPORTS TO: Practice ManagerEDUCATION & EXPERIENCE: High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.SKILLS: Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused.