Patient Access & Scheduling Specialist

Waco Family Medicine; Waco (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Waco Family Medicine in Waco, TX is seeking an entry-level Administrative Clerk to support patient access and revenue cycles. This role focuses on patient registration, cash handling, and coordinating appointments in a fast-paced clinic.

Key responsibilities include verifying insurance, managing a multi-line phone system, and providing friendly bilingual service where needed. Prior experience in customer service is valued, with a strong emphasis on accuracy and teamwork.

Qualifications

• Excellent written and verbal communication and customer service skills.
• Experience using Microsoft Office (Excel, Word, PowerPoint).
• Bilingual in English/Spanish preferred but not required.

Responsibilities

• Register patients and collect current and overdue service charges.
• Print receipts and secure a daily cash box.
• Reconcile daily charges and receipts.
• Answer phones, take messages and schedule appointments.
• Verify patient insurance information.
• Use multi-line phone system.
• Travel to other clinics to cover shifts as required.
• Operate office equipment (fax, printer, scanner).
• Follow Waco Family Medicine policies and procedures.

Skills

Communication skills

Microsoft Office

AIDET communication model

Bilingual English/Spanish

Detail oriented

Customer service experience

Education

High School Diploma or equivalent

Associate degree

Job description

Waco Family Medicine in Waco, TX is seeking an entry-level Administrative Clerk to support patient access and revenue cycles. This role focuses on patient registration, cash handling, and coordinating appointments in a fast-paced clinic.

Key responsibilities include verifying insurance, managing a multi-line phone system, and providing friendly bilingual service where needed. Prior experience in customer service is valued, with a strong emphasis on accuracy and teamwork.