Front Desk (103987)

U.S. Dermatology Partners; Waco, Northern (TX, KY); Hybrid; USD 23,000 - 25,000; Full time

Job summary

U.S. Dermatology Partners in Waco, TX is seeking a front desk clerk to perform routine clerical and administrative tasks in a patient-facing setting.

The role involves handling calls, assisting patients, data processing, and maintaining records while upholding HIPAA guidelines and high service standards. Requires 1+ year of front desk experience in retail or clinical settings.

Qualifications

• Detail oriented with a professional attitude and reliability.
• Strong management and organizational skills to support leadership.
• Ability to follow verbal and written instructions with clear grammar.
• Excellent interpersonal and customer service skills.
• Clear communication in English, both speaking and writing.
• Analytical and numerical abilities for basic problem solving.
• Proficient in basic computer operations and office software.
• Knowledge of HIPAA guidelines and state/federal regulations relevant to this position.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; refers inquiries to the appropriate manager.
• Operates office machines and computers to ensure patients are processed correctly.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to safety policies and supports a culture of high quality customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Skills

Detail oriented

Professional attitude

Reliable

Interpersonal skills

Verbal & written communication

English proficiency

Analytical ability

Basic computer operation

HIPAA knowledge

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job DetailsJob Location: Waco-Richland - Waco, TX 76712Position Type: Full TimeSalary Range: $17.00 - $18.00 HourlyJob Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.