Patient Service Representative (4341)

Waco Family Medicine; Waco (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Waco Family Medicine in Waco, TX is seeking an entry-level Administrative Clerk to support patient access and revenue cycles. This role focuses on patient registration, cash handling, and coordinating appointments in a fast-paced clinic.

Key responsibilities include verifying insurance, managing a multi-line phone system, and providing friendly bilingual service where needed. Prior experience in customer service is valued, with a strong emphasis on accuracy and teamwork.

Qualifications

• Excellent written and verbal communication and customer service skills.
• Experience using Microsoft Office (Excel, Word, PowerPoint).
• Bilingual in English/Spanish preferred but not required.

Responsibilities

• Register patients and collect current and overdue service charges.
• Print receipts and secure a daily cash box.
• Reconcile daily charges and receipts.
• Answer phones, take messages and schedule appointments.
• Verify patient insurance information.
• Use multi-line phone system.
• Travel to other clinics to cover shifts as required.
• Operate office equipment (fax, printer, scanner).
• Follow Waco Family Medicine policies and procedures.

Skills

Communication skills

Microsoft Office

AIDET communication model

Bilingual English/Spanish

Detail oriented

Customer service experience

Education

High School Diploma or equivalent

Associate degree

Job description

Job DetailsLevel: EntryJob Location: Tom Oliver (S 18th) - Waco, TX 76706Position Type: Full TimeEducation Level: High SchoolJob Shift: Day Job Category: Admin - Clerical

DUTIES/RESPONSIBILITIES

• Patient registration
• collect current and overdue service charges, and printing receipt,
• secure a daily cash box,
• reconcile daily charges and receipts.
• Answer phones, taking and forwarding messages and scheduling appointments.
• Ability to multitask and work in a fast paced environment
• Ability to verify patient insurance information
• Ability to use multi line phone system
• Ability to travel to other clinics to cover shifts as required
• Ability to operate office equipment (fax, printer, scanner)
• Agree to follow Waco Family Medicine polices and procedures as outlined in the employee handbook

OTHER DUTIES

• Other duties as assigned by supervisor

PHYSICAL AND MENTAL REQUIREMENTS

• Valid Driver’s license
• Visual and auditory accuracy
• Shift length - 8 hours
• Indoor setting –
• Frequent use of computer
• Long periods of sitting
• Frequent use of telephone
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
• Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
• Occasionally working in confined, noisy, dusty areas
• Regular use of personal transportation
• Understand/carry out simple/detailed, oral/written instructions with retention
• Read and interpret detailed specifications.

Qualifications

REPORTS TO: Practice Manager

EDUCATION & EXPERIENCE

High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year’s customer service experience required.

SKILLS

Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and Patient focused.