Patient Access & Front Desk Specialist

Waco Family Medicine; Waco (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Waco Family Medicine is seeking a capable administrative team member to handle patient registration, billing, and scheduling across clinics. The role requires attention to detail and strong customer service in a fast-paced setting.

Ideal candidates have at least one year of customer service experience, a high school diploma or equivalent, and proficiency with MS Office. Bilingual English/Spanish is preferred but not required.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• At least one year of customer service experience required.
• Healthcare experience preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Patient registration and scheduling.
• Collect current and overdue charges and printing receipts; secure a daily cash box.
• Reconcile daily charges and receipts.
• Answer phones, take and forward messages.
• Verify patient insurance information.
• Travel to other clinics to cover shifts.
• Operate office equipment (fax, printer, scanner).
• Follow Waco Family Medicine policies and procedures.
• Other duties as assigned by supervisor.

Skills

Customer service

Written and verbal communication

AIDET

MS Office

Bilingual English/Spanish

Phone system

Data entry

Education

High School Diploma or equivalent

Associate degree preferred

Healthcare experience

Customer service experience

Tools

Microsoft Office

Job description

Waco Family Medicine is seeking a capable administrative team member to handle patient registration, billing, and scheduling across clinics. The role requires attention to detail and strong customer service in a fast-paced setting.

Ideal candidates have at least one year of customer service experience, a high school diploma or equivalent, and proficiency with MS Office. Bilingual English/Spanish is preferred but not required.