Front Desk

OLIVER STREET DERMATOLOGY MANAGEMENT LLC; Waco (TX); On-site; USD 15,000 - 25,000; Full time

Job summary

OLIVER STREET DERMATOLOGY MANAGEMENT LLC is seeking a full-time front desk clerk in Waco, TX to handle routine clerical and administrative tasks. The role involves answering phones, assisting patients, data processing, and maintaining records in a healthcare setting.

Expect responsibilities such as greeting patients, directing inquiries, operating office equipment, and ensuring accurate patient processing. Applicants should have 1+ year in retail or clinical front desk, strong communication, and

Qualifications

• Detail oriented, professional attitude, reliable.
• Strong organizational skills to support leadership.
• Ability to follow verbal & written instructions with good grammar and spelling.
• Interpersonal skills for customer service and teamwork.
• Able to communicate effectively in English, both verbally and in writing.
• Basic to intermediate computer skills.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Knowledge of state and federal regulations for this position; HIPAA guidelines.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers to the appropriate manager.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures while supporting high quality customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Skills

Customer service

Communication

Organizational skills

English proficiency

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job DetailsJob Location: Waco-Richland - Waco, TX 76712Position Type: Full TimeSalary Range: $17.00 - $18.00 HourlyJob Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.