Patient Service Representative

Center for Vein Restoration; Springfield (MA); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401k Program

PTO + 8 paid holidays

Job summary

Center for Vein Restoration is seeking a Patient Services Representative to greet patients, check them in and out, and ensure accurate charting and billing. The role emphasizes HIPAA compliance and accurate coordination of scheduling and referrals.

Candidates should have at least one year of administrative or customer service experience, with Spanish fluency preferred. Travel to CVR clinics may be required, and caring, professional interaction is essential for a positive patient experience.

Qualifications

• 1 year of administrative or customer service experience, preferably in a medical setting.
• HIPAA compliance awareness and proper handling of patient information.
• Must be able to travel to CVR clinics as needed.

Responsibilities

• Greet patients in a friendly, professional manner and check in/out.
• Ensure patient charts are up to date and HIPAA compliant.
• Review scheduling, referrals, and financial responsibilities with each patient.
• Collect copays and patient balances at time of service.
• Coordinate precertification forms and prior authorizations.
• Update patient forms in NextGen/EHR and maintain accurate records.

Skills

Customer service

Spanish Fluency

Tools

NextGen / EHR

Job description

Join a Healthcare Team Where You BelongAt Center for Vein Restoration (CVR), our mission is simple but powerful: to improve lives every day. Every patient we care for inspires us to do more, give more, and be more for them and each other. As the nation’s premier physician-led vein center, we combine cutting-edge, outpatient vascular treatments with compassion, integrity, and trust to make a meaningful difference in the communities we serve.CVR is the place to grow if you're searching for a healthcare role where purpose and work-life balance are valued. With no nights, no weekends, and no on-call requirements, our structured schedule options (think 4-day work week or 10-hour shifts) support a full, rewarding life outside of work. With healthcare jobs near you across 110+ locations, we offer meaningful careers in a collaborative, patient-centered environment.Our Patient Services Representatives Enjoy:Fast paced, learning work environmentNo weekends/no nightsBonus eligibilityMedical, Dental & Vision insuranceTuition reimbursement401k ProgramPTO + 8 paid holidaysCenters closed for holidaysOpportunity for continued growth & developmentSchedule and Locations:Monday - Friday7:30 AM - 4:30 PMResponsibilities:Patient Service Representatives greet patients in a friendly and professional manner and check in/outEnsure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff membersEnsure compliance in all assigned centers that all patient charts are up to date, HIPAA compliant, proper input of demographics, procedures, payments into NextGenThe Patient Service Representatives will review scheduling and financial responsibilities and referrals with each patient throughout care.Send precertification forms at the close of business daily to the Precertification Department to account for all patients that require authorization prior to services being renderedEnsure that daily close tasks are completed, including fee tickets, billing tasks and operative notesReview future schedules to confirm that all patients have been preauthorized for treatmentThe Patient Service Representatives will obtain all new patient forms, properly update in NextGen/EHR; ensure that patient records are up to date in EHR/ NextGenCollect necessary paperwork for patient appts such as authorizations, referrals, etc.Collect copays and patient balances at time of serviceSchedule and confirm appointments; collect email addresses from patientsMinimum Requirements:Minimum 1 year administrative or customer service experience, preferably in a medical settingMust have reliable transportation to clinics that may not be accessible by public transportationMust be able to travel to CVR Clinics if neededSpanish Fluency preferred