Call Center Representative

MaineGuide; Portland, Northern (ME, KY); Hybride; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Bonus up to 5% of base salary

Health, Dental, Vision Insurance

Health Savings Accounts with employer

Flexible Spending Accounts

Employer paid Life insurance

Short-term and Long-term Disability

403(b) employer match up to 3%

Generous PTO incl. personal days/hols/

Bereavement and Military Leave

Training reimbursement up to $300 for

Tuition assistance up to $1,500

Gym membership reimbursement

Résumé du poste

MaineGuide is seeking a Patient Support Center Representative in Portland, ME. You will be the primary contact for patients and providers, handling calls with empathy to ensure access and high-quality service. The role emphasizes compassionate communication and adherence to our mission and values.

This on-site position requires strong customer service skills and healthcare call center experience. We offer a comprehensive benefits package and growth opportunities within our mission-driven team.

Qualifications

• High school diploma or GED required.
• Level 3 English required.
• Strong customer service skills required.
• Call center experience in healthcare setting preferred.
• Knowledge of Medicare, Medicaid, managed care, HMOs and private insurance.

Responsabilités

• Be the first point of contact for patients and external providers calling in.
• Answer calls in a patient-focused manner to ensure exceptional care and patient access.
• Perform duties in alignment with mission, values, and customer service standards.

Connaissances

Customer service

Call center experience

English proficiency

Compassionate communication

Formation

High school diploma or GED

Description du poste

We are looking to add a skilled and personable Patient Support Center Representative to our team. The PSCR is the most important initial point of contact for patients and external providers calling into GPH. You will be answering phone calls in a patient-focused manner to assure exceptional care and patient access. The ideal candidate will have the highest standard of customer service and compassion for others, and will perform all duties in a manner consistent with our mission, values, and customer service standards.

This position is not eligible for a hybrid or fully-remote schedule.

If you have customer service experience, have excellent people skills, and believe in a mission that focuses on helping underserved members of our community then we would love to meet you! We are a mission-driven team focused on taking care of each other and our community. And we're growing!!

Required:

• High school diploma or equivalent GED equivalent is required.
• Level 3 English is required.
• Strong customer service skills required.
• Call center experience in a healthcare setting preferred.
• Knowledge of Medicare, Medicaid, managed care, HMOs, and private insurance

Generous Benefits Package:

• Organization-wide incentive bonus of up to 5% of annual base salary
• Health, Dental, Vision Insurance (Employer – Employee shared)
• Health Savings Accounts with employer contributions
• Flexible Spending Accounts
• Employer paid Life insurance, Short-term and Long-term Disability
• 403(b) employer match up to 3%
• Generous PTO package, including paid personal days, holidays, and time to volunteer
• Bereavement and Military Leave
• Non-CME training reimbursement up to $300 for full-time (32 hour) employees
• Tuition assistance up to $1,500 for full-time (32 hour) employees
• Gym membership reimbursement up to $300