Patient Services Representative

Sauk Prairie Healthcare; Town of Prairie du Sac (WI); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Flexible paid time off

Retirement plan with employer match

Discounted fitness facility access

Tuition reimbursement

Life and disability insurance

Free parking at facility

Job summary

Sauk Prairie Healthcare in the Town of Prairie du Sac, WI is seeking a Part-time Patient Services Representative to warmly greet patients, direct them to services, and register for inpatient or outpatient care.

The role involves answering a multi-line phone, collecting copays and balances, verifying demographics and insurance, handling documents, and coordinating with the Billing Department.

Qualifications

• 3–6 months of customer service experience.
• Preferred healthcare experience and cash handling.
• Patient Access Specialist Certification within one year of employment for hires after 1/1/2020.

Responsibilities

• Greet and direct all patients, visitors and vendors. Maintain the visitor and vendor log.
• Verify and enter patient demographic information; verify insurance and eligibility.
• Address communication needs, contact interpreters when needed, manage iPad checkout process.
• Complete forms and scan documents to medical records (Consent for Treatment, Medicare messages, etc.).
• Collect copays, deductibles and self-pay balances; accept cash, checks, credit cards.

Skills

Customer service

Cash handling

Multiline telephone

Healthcare terminology

Education

High school diploma or equivalent

Job description

Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here.

POSITION SPECIFICS

Title: Patient Services Representative

FTE: Part-time, 0.65 (52 hours per 2-week pay period)

Schedule: Every other Monday and Friday from 8:00-4:30; Every Wednesday from 8:00-4:30; Every other Saturday and Sunday from 8:30a-7:00p

Holiday Rotation: Minimum of two per year based on staffing

Weekend Rotation: Every other weekend

On Call Requirements: None

POSITION SUMMARY

Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone. Registration may occur via telephone prior to the patient’s visit or in person in a hospital/clinic setting.

POSITION TECHNICAL RESPONSIBILITIES

• Greets and directs all patients, visitors and vendors. Also maintains the visitor and vendor log.
• Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings.
• Address and identify patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process.
• Complete forms, obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.: Consent for Treatment, Important Message from Medicare, among others.
• Collect copays, deductibles and any self-pay balances, where permissible (cash, checks, credit card payments).
• Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department.
• Answer a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately.
• Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.)
• Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery.
• Other duties as assigned.

POSITION REQUIREMENTS

Education:

• Required: None
• Preferred: High school diploma or equivalent

Experience:

• Required: None
• Preferred: 3 – 6 months previous customer service experience. Previous healthcare experience, including medical terminology and cash handling desired

Licenses and Registrations:

• Required: None
• Preferred: None

Certification(s):

• Required: Patient Access Specialist Certification within one year of employment for employee hired after 1/1/2020. This will be provided by employer.
• Preferred: None

BENEFIT SUMMARY

• Competitive health and dental insurance options
• Flexible paid time off to balance work and life
• Retirement plan with immediate vesting and employer match
• Discounted membership to our state-of-the-art fitness facility
• Generous tuition reimbursement
• Employer provided life and disability insurance
• Free parking at facility

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