Patient Service Representative

Pnsoc; Irvine (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

Pnsoc in Irvine, CA is seeking a Patient Service Representative to provide top‑tier customer service, schedule appointments, and route calls. You will work as part of a fast‑paced care team, maintaining accurate records and coordinating with medical staff to support patient care.

Ideal candidates are bilingual in Spanish, have a High School Diploma, and prior scheduling/medical facility experience. Strong communication skills and proficiency with computers and phone systems are required.

Qualifications

• Bi-lingual in Spanish is strongly preferred.
• High School Diploma required; college education preferred.
• Experience in scheduling, phone operations, and medical facility work.

Responsibilities

• Schedules appointments with the appropriate provider and time/location slot.
• Routes calls to the appropriate extension and takes messages as needed.
• Uses electronic systems to obtain patient information effectively.
• Collects information for electronic records and performs scheduling tasks.
• Maintains accurate, legally sound patient records.
• Interfaces with medical staff to support patient care services.
• Enters notes for scheduling in the medical record system.
• Documents informed consent for visits when required.
• Verifies insurance and communicates prior authorization needs as needed.
• Performs all patient care activities in a safety-focused setting.
• Assists other department members as needed.

Skills

Bilingual in Spanish

Customer service

Education

High School Diploma

Tools

EMR software

Job description

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

We are seeking a motivated and like-minded Patient Service Representative that has a passion for providing top of the line customer service. The ideal candidate will possess clear goals of working as a full treatment team member with other medical professionals and advancing within our culture in the fast-paced and exciting field of mental health. The Patient Service Representative is responsible for scheduling appointments and routing calls to the appropriate party. The Patient Service Representative is to provide top-of-the-line customer service to all patients at all times.

Key Responsibilities

• Schedules appointments with the appropriate provider and time/location slot, utilizing appropriate scheduling protocol.
• Routes calls to the appropriate extension, ability to take messages and enter as a task.
• Utilizes all electronic systems and internet access to obtain necessary patient information effectively and appropriately.
• Collects and compiles accurate information for electronic records to perform clerical and scheduling duties accurately and efficiently.
• Demonstrates ability to maintain accurate, legally sound, and complete records.
• Interfaces with appropriate medical staff to ensure a cohesive working relationship in providing patient care services.
• Enters notes/special instructions needed for scheduling in the electronic medical record.
• Completes accurate documentation of informed consent with patients for visits as needed.
• Confirms the patient’s insurance provider and either obtain prior authorization or communicates the need for prior authorization to appropriate parties as needed.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Assists other members of the department as needed.

Qualifications

• Bi-lingual in Spanish is strongly preferred.
• High School Diploma required. College or college-equivalent education is preferred.
• Previous experience with scheduling, phone operator, and working in a medical facility.
• Must be friendly, outgoing, “people-oriented”.
• Excellent communication skills, both written and oral.
• Telephone and computer skills are a must.
• Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
• Must be able to interact with all levels of staffing in a professional manner.