Patient Service Representative

Special Health Resources For Texasorporated; Paris (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Special Health Resources For Texasorporated in Paris, TX seeks a friendly receptionist to answer phones, greet callers, determine the reason for calls, and resolve issues by directing them to the appropriate person. The role requires initiative, strong communication, and basic computer skills.

Responsibilities include handling messages, transferring calls, and performing clerical tasks such as filing and data entry.

Qualifications

• Proficient with MS Office (Excel, Word, Outlook)
• Experience with EHR systems is a plus
• Strong organizational and time-management skills

Responsibilities

• Answers incoming calls
• Greet customers warmly and ask how to help
• Transfer calls and relay messages
• Page individuals and inform them of messages
• Record and deliver messages
• Operate switchboard/intercom/PA systems
• File messages and perform data entry
• Adhere to agency policies
• Perform other duties as assigned

Skills

Multi-tasking

Oral communication

Documentation

Self-direction

Collaboration

Flexibility

Bilingual

Computer skills

Education

High school graduate or equivalent preferred

Job description

Job Details: Job Location: Paris, TX 75460, Position Type: Full Time, POSITION SUMMARY

The position will be responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the clients. Initiative and the ability to follow through on tasks are essential.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL RESPONSIBILITIES:

• Answers incoming calls
• Act as human answering service during business hours for a variety of businesses.
• Greet customers warmly and ask how to help.
• Transfer calls.
• Relay verbal messages.
• Record and deliver messages.
• Call the appropriate person requested by caller.
• Page individuals and inform them of message.
• Refer caller to emergency numbers if necessary.
• Date stamp time of call and record in computer system.
• File messages.
• Operate cord or cordless switchboard.
• Operate intercom, two-way radio, or public address.
• Arrange conference call.
• Clerical duties such as mass mailings, typing, filing, and computer data entry
• Maintains effective filing system and files necessary information in a timely manner
• Organizes and prioritizes large volumes of information and calls
• Relieves other clerical staff as needed
• Adheres to all agency policies
• Other duties as assigned.

Qualifications:

• High school graduate or equivalent preferred
• Proficient technology skills: MS Office applications (Excel, Visio, Word, PowerPoint), Outlook, Microsoft Teams, EHR systems.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Good multi-tasking ability.
• Good oral communication skills
• Ability to complete documentation in a legible and professional manner.
• Must be self-directive.
• Collaboration Skills.
• Flexibility.
• Bilingual Preferred (English-Spanish)
• Requires extensive computer skills