Patient Service Representative

Special Health Resources; Paris (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Special Health Resources is seeking a friendly receptionist/clerical assistant to handle calls, greet visitors, and route inquiries to the appropriate staff. The role requires thorough note-taking, time-stamping, message delivery, and basic data entry, with a focus on accuracy and courtesy.

You will support multiple departments during business hours, operate the switchboard, and maintain filing systems. Bilingual English-Spanish preferred; high school diploma or equivalent encouraged.

Qualifications

• High school diploma or equivalent preferred.
• Proficient with MS Office, Outlook, Teams, and EHR systems.
• Strong multitasking and communication skills.
• Able to work independently and follow through on tasks.
• Bilingual English-Spanish preferred.

Responsibilities

• Answer incoming calls and greet callers.
• Transfer calls and relay messages.
• Document messages and time stamps in the system.
• Operate switchboard and intercom.
• Perform clerical duties: mailings, typing, filing, data entry.
• Maintain filing system and organize information.
• Relieve other clerical staff as needed.
• Adhere to agency policies.

Skills

Multitasking

Oral communication

Documentation

Self-direction

Collaboration

Flexibility

Bilingual (English-Spanish)

Education

High school diploma or equivalent

Tools

Excel

Visio

Word

PowerPoint

Outlook

Microsoft Teams

EHR systems

Job description

POSITION SUMMARYThe position will be responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the clients. Initiative and the ability to follow through on tasks are essential.ESSENTIAL RESPONSIBILITIES:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Answers incoming callsAct as human answering service during business hours for a variety of businesses.Greet customers warmly and ask how to help.Transfer calls.Relay verbal messages.Record and deliver messages.Call the appropriate person requested by caller.Page individuals and inform them of message.Refer caller to emergency numbers if necessary.Date stamp time of call and record in computer system.File messages.Operate cord or cordless switchboard.Operate intercom, two-way radio, or public address.Arrange conference call.Clerical duties such as mass mailings, typing, filing, and computer data entryMaintains effective filing system and files necessary information in a timely mannerOrganizes and prioritizes large volumes of information and callsRelieves other clerical staff as neededAdheres to all agency policiesOther duties as assigned.QUALIFICATIONS:High school graduate or equivalent preferredProficient technology skills: MS Office applications (Excel, Visio, Word, PowerPoint), Outlook, Microsoft Teams, EHR systems.KNOWLEDGE, SKILLS, AND ABILITIES REQUIREDGood multi-tasking ability.Good oral communication skillsAbility to complete documentation in a legible and professional manner.Must be self-directive.Collaboration Skills.Flexibility.Bilingual Preferred (English-Spanish)Requires extensive computer skills