Patient Access Representative - Full-Time, Days 7am-7pm

Quality Care ER; Paris (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Quality Care ER in Paris, TX seeks a Patient Access Representative to greet patients, verify insurance, and accurately capture demographic data at the point of service. You will enter information into our registration and billing systems, and collect patient responsibility while maintaining HIPAA compliance.

The role emphasizes strong customer service, proficient use of Microsoft Office, and healthcare exposure. This is a full-time, on-site position in Paris, Texas with day shifts.

Qualifications

• High School Diploma or GED required. College preferred but not required.
• Proficiency with Microsoft Office (Word/Excel/Outlook) and basic internet navigation.
• Healthcare environment experience is a plus; knowledge of medical terminology is beneficial.
• Strong customer service orientation with excellent communication and data-entry accuracy.

Responsibilities

• Greet and direct patients at the front desk.
• Answer phones promptly; route messages to the right departments.
• Collect and scan patient demographics and insurance information; enter into system.
• Verify insurance benefits and explain patient responsibility at checkout.
• Maintain HIPAA info; handle patient referrals and take appropriate messages.
• Process payments including copays and deductibles; ensure accurate entries.

Skills

Interpersonal skills

Customer service

Microsoft Office

Data entry

Conflict resolution

Education

High School Diploma or GED

College preferred but not required

Tools

Microsoft Office

Outlook

Excel

Job description

Description

About us:

Quality Care ER (QCER) is dedicated to becoming the leader in delivering 24-hour emergency care in Paris & Greenville, Texas and to the surrounding areas. QCER is a company where you can balance a great work life with a great home life. Our culture is what makes QCER a fun and rewarding place to work. We champion diversity and are always looking for new ways to amaze our customers.

Are you a multi-tasker that enjoys working in a fast-paced environment? Do you enjoy working with people and going the extra mile to assist others? If you answered YES, then please consider joining our team as a PATIENT ACCESS REPRESENTATIVE working in our Paris, Texas location.

Shift: 7:00am - 7:00pm

Pay Rate: $17.00 per hour

Location: Paris, Texas

Job Summary:

As an integral part of the Quality Care ER team, the Patient Access Representative is the face of our business to our patients. The candidate is responsible for obtaining and entering demographic and insurance data from the patient and accurately entering the information into the registration system. They will also be responsible for insurance verification and informing and collecting patient responsibility at the time of service.

Responsibilities:

• Greet and direct patients and visitors at the front desk.
• Answers telephones promptly and courteously. Directs calls to appropriate personnel and/or departments, takes messages and assures delivery of same. Take messages off the answering machine at the beginning of shift if needed.
• Collects and scans patient demographic and insurance cards from the patient and accurately enters the information into the billing system. Distributes HIPAA information and Patient Rights and Responsibilities to the patient. Collects and distributes patient referral information received from affiliated physicians if applicable.
• Escorts visitors and patients to appropriate areas; provides information to assist patient and/or visitors. Keeps patients and families updated if there are delays in the triage or provision of services.
• Verifies insurance benefits by online verification service. While patient is being seen, receptionist completes a prompt pay calculator by entering the insurance benefits for the patient's visit. After the patient returns to the checkout desk, receptionist enters the patients CPT codes into the calculator and informs the patient of their responsibility.
• Collects patient copays, deductibles and co-insurance and posts them to the computer.
• Maintain a safe, clean, and functional environment, including removing trash and bringing physical plant and equipment problems to the attention of the administrator.
• Scans patient documents and makes copies of any necessary forms.
• Handle medical records requests and itemized bill requests.

Other Knowledge and Skills Required:

• Interpersonal skills to effectively communicate and collaborate with other members of the Emergency Center and patients.
• Utilize conflict resolution techniques effectively.
• Customer service driven.
• Knowledge of keyboard and basic computer skills including Microsoft Office, Excel, and email system.

Requirements

STANDARD REQUIREMENTS:

• Meets dress code/uniform standards; appearance is neat and clean
• Completes any training requirements
• Maintains dependable attendance
• Wears ID badge while on company property or job sites
• Works in a safe manner and observes all safety regulations
• Performs other duties as assigned or requested

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Graduate or GED equivalent, must be able to produce copy of diploma or official transcript.
• College preferred but not required.
• Proficiency of Microsoft Office applications including Word /Excel / Outlook and internet navigation programs required.
• At least one year of healthcare experience in a fast-paced emergency room or urgent care setting.
• Medical insurance knowledge required.
• Medical terminology a plus.

Quality Care ER is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.