Patient Service Representative

silvercross; New Lenox (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

Flexible Spending Account

Other voluntary benefit plans

PTO and Sick time

401(k) plan with a match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital in New Lenox, IL is seeking a Front Desk/Registration Clerk to greet and register patients, coordinate follow-up visits, and assist with billing and scheduling. This role serves as the liaison between patients and medical staff and requires strong customer service and communication skills.

The position is on-site with days and rotating weekday shifts. Prior health-care exposure is preferred and high school diploma or GED is required.

Qualifications

• Excellent interpersonal skills with patients, physicians, management, staff and other customers.
• Exceptional customer service and problem-solving abilities.
• Ability to balance priorities and handle challenging situations.
• Excellent verbal communication skills.
• Comfort with computer technology and applications.

Responsibilities

• Perform registration, check-in, and check-out for patient visits.
• Schedule follow-up visits, including labs, imaging, and other diagnostic testing.
• Collect co-pays.
• Call patients for notification of schedule changes.

Skills

Interpersonal skills

Customer service

Verbal communication

Computer literacy

Education

High school diploma or GED

Job description

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve...and for each other. Come join us! It's the way you want to be treated.

Position Summary

Greets, instructs, directs, schedules, registers, and performs check-in duties for patients. Serves as a liaison between patients and medical support staff. Responsible for coordinating all after-visit activities including: collection, review and update of all practice-specific forms, communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures.

Essential Duties and Responsibilities

• Perform registration, check-in, and check-out for patient visits
• Schedule follow-up visits, including labs, imaging, and other diagnostic testing
• Collect co-pays
• Call patients for notification of schedule changes

Requirements

• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
• Exceptional customer service skills including the ability to use independent thinking, sound judgement, and creativity when resolving customer issues.
• Ability to balance priorities and effectively handle challenging situations.
• Excellent verbal communication skills.
• Comfort with computer technology and applications.

Education

High school diploma or GED required.

Experience

• Previous health-care experience strongly preferred.
• In-depth knowledge of insurance preferred

Work Shift Details

Days, Rotating Weekday Shifts

Department

SCMG PROGRESSIVE SURGICAL ASSOCIATES

Benefits for You

At Silver Cross Hospital, we care about your health and well‑being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

Expected Pay

$18.70 - $23.38

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.