Patient Navigator

silvercross; New Lenox (IL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

Flexible Spending Account

Other voluntary benefit plans

PTO and Sick time

401(k) plan with a match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital is seeking an experienced Medical Assistant leader to oversee ambulatory operations, prioritize patient care, and deploy clinical staff efficiently. You will collaborate with physicians, nurses, and administrative teams to maintain throughput and high standards of service.

Strong organizational skills, knowledge of exam procedures, safety practices, and CPR certification are essential.

Qualifications

• Previous Medical Assistant work experience required.
• CPR Certification.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Knowledge of medical equipment and instruments to administer patient care.
• Knowledge of common safety hazards and precautions to establish a safe work environment.

Responsibilities

• Order supplies
• Facilitate quality initiatives and tracking
• Coordinate and communicate same-day staff absences by promptly notifying providers and team members, distributing practice-wide absence notifications, and ensuring impacted staff are informed of staffing coverage needs to support efficient clinic operations and continuity of patient care.
• Identify, evaluate, and resolve departmental and cross-functional workflow challenges, implementing process improvements to enhance operational efficiency, team collaboration, and patient care outcomes.
• Perform patient outreach
• Monitor and act on necessary items in the clinical pools
• Assist with any management-delegated duties, as needed

Skills

Leadership qualities

Medical knowledge

Patient care procedures

Safety awareness

CPR Certification

Education

High school diploma or GED

Certified Medical Assistant (CMA) required for new applicants as of 10/1/25

Job description

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve...and for each other. Come join us! It's the way you want to be treated.

Position Summary :

In an ambulatory environment, identify current provider, office, and patient needs - prioritize and respond accordingly. Focus on throughput and efficiency - deploying clinical staff needed. Effectively evaluate and lead clinical caregivers. Maintain positive and effective relationships with employees, providers, hospital departments, and the public. Assist Medical Assistants as necessary.

Essential Duties and Responsibilities :

• Order supplies
• Facilitate quality initiatives and tracking
• Coordinate and communicate same-day staff absences by promptly notifying providers and team members, distributing practice-wide absence notifications, and ensuring impacted staff are informed of staffing coverage needs to support efficient clinic operations and continuity of patient care.
• Identify, evaluate, and resolve departmental and cross-functional workflow challenges, implementing process improvements to enhance operational efficiency, team collaboration, and patient care outcomes.
• Perform patient outreach
• Monitor and act on necessary items in the clinical pools
• Assist with any management-delegated duties, as needed

Requirements:

• Previous work as a Medical Assistant with demonstrated leadership qualities.
• Knowledge of medical practice to assist in patient care.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Knowledge of medical equipment and instruments to administer patient care.
• Knowledge of common safety hazards and precautions to establish a safe work environment.

Education:

High school diploma or GED required. Graduation or completion of Certified Medical Assistant required for new applicants as of 10/1/25.

Experience:

Previous Medical Assistant work experience required.

CPR Certification

Work Shift Details:

Days, Weekday shifts

Department:

SCMG PROGRESSIVE SURGICAL ASSOCIATES

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$20.33 - $25.41

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.