Patient Service Representative

Jobtailor; Nashua (NH); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor is seeking a friendly front desk receptionist for our Nashua clinic. You will greet patients, answer calls, check in/out, schedule appointments, and track referrals to ensure smooth patient flow.

You will scan/index documents, communicate with internal and external customers, and file records while following clinic policies and procedures. Prior customer service experience preferred; high school diploma required.

Qualifications

• High School diploma or equivalent required.
• A minimum of one year of experience in a customer service position preferred.
• Knowledge of reception tasks, clinic policies/procedures, and paperwork.

Responsibilities

• Greet patients
• Answer incoming telephone calls and provide general information
• Check in and check out patients
• Schedule appointments and enter and track referrals
• Scan and index documentation
• Communicate with internal and external customers
• File documents and perform other duties as assigned

Skills

Patient Greeting

Appointment Scheduling

Customer Service

Reception Tasks

Documentation Management

Education

High School Diploma or Equivalent

Job description

• Greet patients
• Answer incoming telephone calls and provide general information
• Check in and check out patients
• Schedule appointments and enter and track referrals
• Scan and index documentation
• Communicate with internal and external customers
• File documents and perform other duties as assigned

Requirements

• High School diploma or equivalent required
• A minimum of one year of experience in a customer service position preferred
• Knowledge of reception tasks, clinic policies/procedures, and paperwork

Core Competencies

Demonstrates proficiency in patient interaction, appointment scheduling, and documentation management while adhering to clinic policies and procedures. Strong communication skills are essential for effective collaboration with both internal and external customers.

Highest-signal resume keywords

• Patient Greeting
• Appointment Scheduling
• Customer Service Experience
• Reception Tasks Knowledge
• Documentation Management

Hard Skills

• Check In Procedures
• Check Out Procedures
• Referral Tracking
• Scanning Documentation
• Indexing Documentation

Soft Skills

• Communication Skills
• Interpersonal Skills

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Clinic Policies
• Customer Service
• Reception Duties
• Patient Interaction