Patient Services Representative

Jobtailor; Redmond (WA); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor in Redmond, WA seeks a Front Desk Administrative Assistant to provide patient-facing and front office services. You will coordinate communications among staff, patients, and providers, supporting the patient check-in process, scheduling, and records handling in Epic.

Responsibilities include collecting records, distributing to appropriate staff, and ensuring smooth workflow across the clinic. Full-time, 40 hours per week, Monday-Friday, with opportunities to grow in a medical facility

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.
• Full-time availability, 40 hours per week.
• Monday-Friday availability for 8-hour shifts.

Responsibilities

• Provide customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about the patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic).
• Perform clerical, scheduling, and records activities supporting patients and staff.

Skills

Customer Service

Communication Skills

Organizational Skills

Scheduling

Record Management

Keyboard Proficiency

Multitasking

Telephone Etiquette

Education

High School Diploma

GED

Tools

Epic

Job description

• Provide customer and front office services to patients
• Coordinate communications among staff, patients, and providers about the patient check-in process
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic)
• Perform clerical, scheduling, and records activities supporting patients and staff

Requirements

• High school diploma or GED required
• Minimum 1 year of administrative experience in a medical facility preferred
• Previous physician office, hospital or other frontline customer contact experience in a business setting preferred
• Demonstrated ability to provide exceptional customer service
• Excellent telephone etiquette
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations
• Ability to multi-task, be organized and detail oriented
• Demonstrated proficient computer keyboard skills
• Full-time availability, 40 hours per week
• Monday-Friday availability for 8-hour shifts

Core Competencies

Demonstrates strong customer service skills and effective communication abilities while managing administrative tasks in a medical environment. Proficient in using electronic medical record systems and maintaining organized records to support patient care.

Highest-signal resume keywords

• Customer Service
• Electronic Medical Record System (Epic)
• Administrative Experience
• Strong Communication Skills
• Organizational Skills

Hard Skills

• Clerical Skills
• Scheduling
• Record Management
• Keyboard Proficiency

Soft Skills

• Excellent Telephone Etiquette
• Ability to Multi-task
• Detail Oriented

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Medical Facility
• Patient Check-in Process
• Frontline Customer Contact