Patient Service Representative

Touchstone Medical Imaging; Mesquite (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical / Dental / Vision / Life /Phar

401(k) with Employer Contribution

Paid Short-Term Disability

Paid Vacation Time

PTO Accrual Beginning Day 1

Colleague Referral Bonus Program

Job summary

Touchstone Medical Imaging is seeking a patient service representative to support our Mesquite, TX location. This full-time role offers a schedule Monday–Friday, with one Saturday per month, and a strong benefits package.

Primary duties include scheduling, insurance verification, check-in/out, and handling high patient volumes with a customer-focused approach. Experience in medical offices is preferred.

Qualifications

• 1-4 years experience in a medical office or hospital setting.
• Ability to handle heavy patient volume.
• Strong customer service and computer skills.
• Ability to multi-task across multiple tasks.

Responsibilities

• Schedule patients for diagnostic exams and procedures.
• Assist with authorization and verifications.
• Check in/out patients.
• Answer multiple phone lines.
• Provide accurate information to the billing office.
• Verify patient insurance details.
• Ensure accuracy of patient data in the system.
• Process requests and file patient records.

Skills

Customer service

Multi-tasking

Phone etiquette

Computer skills

Tools

EMR software

Billing software

Job description

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.

Touchstone Medical Imaging is seeking an experienced, patient care-oriented professional on a full-time basis as a Patient Service Representative to help support our location in Mesquite, TX.

Work Schedule: Monday - Friday (11:30am - 8:00pm) and 1 Saturday a month

Why Touchstone?

We believe in rewarding dedication and passion! That's why we offer a PREMIUM base pay, COMPETITIVE shift differential, MONTHLY bonus opportunities, and an EXCEPTIONAL benefits program that reflects our commitment to you. You will be part of the Touchstone Medical Imaging mission—dedicated to enhancing radiology to better lives. Our comprehensive benefits package includes:

• Medical / Dental / Vision / Life / Pharmacy Plans
• 401(k) with Employer Contribution
• Paid Short-Term Disability
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

Duties & Responsibilities:

• Schedule Patients for Diagnostic Exams and Procedures
• Assist with Authorization and Verifications
• Checking In / Out Patients
• Answering Multiple Phone Lines
• Provide Accurate and Complete Information to Billing Office
• Insurance Verification
• Ensure Accuracy of Patient Data Entered Into System
• Process Requests and Filing of Patient Records

Requirements:

• 1-4 Years Experience in Medical Office Setting or Hospital
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to Multi-Task

About Us:

Touchstone Medical Imaging, LLC is a leading provider of diagnostic imaging services in the United States. With offices in Plano, TX, Touchstone owns and operates diagnostic imaging facilities nationwide. The imaging facilities provide a wide range of imaging services in a comfortable, service-oriented outpatient environment.

The Touchstone philosophy is to bring together state of the art equipment, the most qualified radiologists in the community, and superior customer service for the referring physicians, patient, and payors to provide the best in outpatient radiology. We are well known for our uncompromising commitment to patient care provided in a warm, caring atmosphere, and a strong belief that quality diagnostic imaging and excellence in service results in cost effective medical care.

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Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.

Lumexa Imaging is an equal opportunity employer.