Patient Service Representative

Spine & Sport Physical Therapy; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare team as a Patient Service Representative, where your exceptional customer service skills will shine. In this pivotal role, you will be the welcoming face for patients, ensuring their experience is smooth and positive. Your administrative expertise will support a seamless operation, from scheduling appointments to maintaining accurate patient records. This is an exciting opportunity to contribute to a positive work environment in a dynamic clinic setting, where your efforts will truly make a difference in patients' lives. If you're passionate about healthcare and enjoy helping others, this role is perfect for you.

Qualifications

• Experience in customer service, preferably in a healthcare setting.
• Proficiency in office software and scheduling systems.

Responsibilities

• Greet and assist patients, ensuring a positive experience.
• Maintain patient records and coordinate with clinical staff.

Skills

Customer Service

Communication Skills

Attention to Detail

Interpersonal Skills

Education

High School Diploma

Healthcare Administration Education

Tools

Office Software

Scheduling Systems

Job description

As a Patient Service Representative at Spine & Sport Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Pay:$18-20/hr based on experience & skill set

Schedule:Full time - clinic is open M-F 7am-5:30pm

Location: 552 S Paseo Dorotea Palm Springs, CA 92264

Essential Job Functions:

Patient Interaction:

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile.

Administrative Support:

• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping front office area neat, tidy and organized
• Coordinate with clinical staff to ensure a seamless patient experience.
• Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
• Communication and Coordination:
• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.

Miscellaneous Operations:

• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies

Physical Requirements:

• Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork.
• Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity.
• Vision: Clear vision for reading and analyzing documents.
• Communication: Ability to communicate effectively verbally and in writing.
• Mobility: Occasional movement within the office environment.

Qualifications:

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.

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