Patient Service Representative

The Crox Group; Los Angeles (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in health care is seeking a dedicated Patient Service Representative. This role involves being the first point of contact for patients, managing their concerns, and ensuring smooth operations within the clinic. With a focus on patient relations, you'll be responsible for checking patients in and out, verifying insurance information, and scheduling appointments. If you have a passion for patient care and a knack for administrative tasks, this position offers a rewarding opportunity to make a difference in people's lives while working in a supportive environment.

Qualifications

• 1 year of experience in an outpatient clinic or medical office.
• Ability to handle patient concerns and resolve issues effectively.

Responsibilities

• Act as the primary contact for patient relations, both in person and by phone.
• Manage patient check-ins, co-payments, and appointment scheduling.

Skills

Patient Relations

Medical Insurance Knowledge

Communication Skills

EPIC

Education

High School Diploma

Medical Office Experience

Tools

CS-Link

EPIC

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from The Crox Group

Responsibilities

• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out, collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Explain policies, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines

Qualifications

• Experience with medical insurance, referral processes, and benefit plans
• 1 year of recent experience working in an outpatient clinic or medical office setting
• Ability to read, understand, and respond to detailed oral and written instructions

Required Skills

EPIC

Preferred Skills

• 2+ years’ recent experience working as a Patient Service Representative
• Experience with CS-Link/Epic
• Understanding of medical terminology

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Health Care Provider and Administrative

Industries

• Hospitals and Health Care