Dental Customer Service Representative- California

Qualfon; Los Angeles (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Dental Customer Service Representative to join their team in California. This role involves providing exceptional customer support in a fast-paced environment, answering inquiries, and ensuring service level agreements are met. With competitive pay and opportunities for personal and professional growth, this position offers a chance to make a meaningful impact in the lives of customers. The ideal candidate will thrive in a self-managed setting and possess strong problem-solving skills, along with a passion for delivering outstanding service. If you're ready to take on this rewarding challenge, we encourage you to apply!

Benefits

Free access to education through Qualfon University

Medical, dental, and vision benefits

Paid Time Off (PTO)

Personal and professional support through care coaches

Qualifications

• 6 months of experience in dental customer support preferred.
• Strong communication skills to respond to inquiries professionally.

Responsibilities

• Answer telephone calls and respond to basic customer questions.
• Process calls to meet or exceed service level agreements.

Skills

Customer Service

Dental Knowledge

Problem Solving

Typing Speed (25 WPM)

Microsoft Office

Education

GED or High School Diploma

Some College Preferred

Tools

Help Desk Software

Computer Software

Job description

Dental Customer Service Representative- California

ID

2025-13823

Category

Customer Service/Support

Posting Location : State/Province

CA

Posting Location : Country

US

Position Type

Full-Time

Remote

Yes

Overview

Must live in the State of California**

Our Qualfon Mission

Qualfon's mission is to help as many people as possible pursue their total vocation-as individuals and as members of society-by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

What We Offer:

All team members can further their education and earn a college degree through Qualfon University

• Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
• Team members have FREE access to personal and professional support through our care coaches.
• Set schedules majority of shifts are between 32- 35 hours per week.
• Competitive wages: $15.00 - $21.00 per hour (actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location)
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Paid Time Off (PTO)

Responsibilities

What will you be doing:

• Answers telephone calls using an automated system and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare, and/or forwards calls to appropriate personnel.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Reviews and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Maintains composure in escalated situations.
• Operates accurately and efficiently in a fast-paced environment.
• Handles multiple responsibilities at one time.
• Conducts outbound calls to members in response to customer direction or other business needs.

Qualifications

Work at Home Requirements:

• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
• Upload speed of 5 Mbps; Download speed of 50 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
• All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
• Qualfon will provide all or some of the equipment needed based on the employees' request.

Additional Requirements:

• You must reside in the state of California.

What skills will you need:

• GED or high school diploma required, some college preferred.
• A minimum of six (6) months experience in a dental customer support capacity preferred.
• 1 year of previous experience for a government or private sector inbound customer service center preferred.
• Prior work-at-home experience desired.
• Comfortable working self-managed.
• Typing speed of 25 WPM with 90% accuracy required.
• Knowledge of basic help desk software, computer software and Microsoft Office applications.
• Strong problem-solving skills to bring inquiries to effective resolution.
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.
• Manages emotions and maintains positive energy.
• Passion for meeting or exceeding performance goals.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

[e-mail] to discuss reasonable accommodations.

Pay Range

USD $21.00 - USD $21.00 /Hr.