Patient Service Representative

Special Health Resources; Longview (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Special Health Resources is seeking a Medical Receptionist to answer phones, greet clients, and provide administrative support to programs. The role includes data entry in ECW, processing vouchers, scheduling, and coordinating meeting rooms while assisting with billing and reporting processes.

Ideal candidates will have an Office Administration program or equivalent experience, 2 years in office admin or 5 years in related roles, strong MS Office and EHR skills, and bilingual English/Spanish

Qualifications

• Completion of an Office Administration program or equivalent experience.
• Two years of office administration experience, or five years in related roles.

Responsibilities

• Answer phones and greet clients in a professional manner.
• Input data into ECW databases accurately and timely.
• Prepare correspondence and vouchers for supplies and services.
• Schedule appointments and coordinate staff calendars.
• Maintain filing systems and prepare monthly reports as requested.
• Collect payments from clients and document transactions.
• Coordinate meeting rooms and assist with program and business office needs.
• Communicate with supervisor and community partners clearly and promptly.

Skills

Bilingual English/Spanish

Strong communication skills

Multi-tasking

Education

Office Administration program / certificate

Tools

MS Office

ECW databases

EHR systems

Microsoft Teams

Job description

POSITION SUMMARYThe Medical Receptionist position answers the phone, schedules and greets clients and acts as a support person to a program or group of programs. Will also serve as a liaison to the business office for supplies and services purchasing, preparing purchase request vouchers, coordination of meeting rooms with public and corporate meetings, preparing correspondence, checking, sorting and preparing mail, inputting information into databases and computerized and written report preparation. Position assists in Medicaid and Medicare billing. Other reception duties include making sure that waiting rooms are in good condition, providing the public general information, taking/delivering messages and providing support to clinical and programmatic staff.ESSENTIAL RESPONSIBILITIES:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Checks mail at post office and sorts mail for staff.Prepares confidential and non-confidential correspondence in a professional style and format.Inputs data and documentation into ECW databases correctly and in a timely manner.Makes appointments as needed and assists staff with scheduling/coordination.Maintains effective filing system and files necessary information in a timely manner.Relieves other clerical staff as needed.Has extensive understanding of all corporate services, and is capable of relaying information to the public.Assists direct care staff in scheduling clients and coordinating services.Responsible for computerized and manual reporting.Works Closely with Financial Eligibility Specialist.Checks clients in and out of clinic.Schedules appointments for staff.Collects payments from clients as due.Records client sensitive information by approved methods.Assists supervisor in preparing programmatic reports in an accurate and timely manner.Communicates readily with Supervisor on programmatic, agency interpersonal, and significant client information.Communicates with all community members: such as clients, general public, and other services providers in a friendly, cooperative and professional manner.Prepares vouchers in a timely and complete manner and documents purchase request.Prepares monthly reports in a timely manner as requested by supervisor.Prepares time reports and mileage accurately and on time.Serves as an advocate for the clients at all times, avoid derogatory and/or inappropriate remarks regarding clients.Reports any emerging trends or unusual situations to supervisor.Facilitates admission (into program) and/or referral (e.g., inpatients treatment, mental health counseling) to appropriate services to assist client.Conducts self in a manner consistent with professional standards.Adheres to Agency dress codeAdheres to Agency attendance policyAdheres to all Agency policyQUALIFICATIONS:Requires at a minimum, completion of a program designed for Office Administration with two (1) years’ experience, or five (1) years’ experience in the office administration field.Proficient technology skills: MS Office applications (Excel, Visio, Word, PowerPoint), Outlook, Microsoft Teams, EHR systems.KNOWLEDGE, SKILLS, AND ABILITIES REQUIREDMust be able to multi task and work efficiently in a fast-paced environment.Good multi-tasking ability.Bilingual Preferred (English –Spanish)Good written and oral communication skills.General PC background.Able to schedule work activities according to priority.Ability to complete documentation in legible and professional mannerNeeds to be familiar with community resources and be able to direct persons to the appropriate services.Must be self-directive