Medical Receptionist

Piedmont HealthCare; Troutman (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Piedmont HealthCare in Troutman, NC is seeking a friendly receptionist to greet patients, answer phones, collect co-pays, and register new patients. You will verify insurance, schedule appointments, prepare referrals, and maintain charts and medical records with care and HIPAA compliance.

The ideal candidate has at least one year of customer service experience, proficiency with typing, and the ability to operate standard office equipment.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience; receptionist experience in a healthcare setting preferred.
• Typing speed around 50 wpm preferred.
• Experience with office equipment (phones, copiers, computers).
• Knowledge of HIPAA and patient privacy.

Responsibilities

• Greet customers in a polite, prompt manner and direct them to the appropriate department.
• Answer telephones, take messages, and schedule/registrations for appointments.
• Verify insurance coverage and collect co-pays as needed.
• Maintain clean waiting areas and filing of patient notes/charts.
• Prepare referrals and copies of insurance cards for transmission to other physicians.
• Operate standard office equipment and support staff as needed.
• Ensure HIPAA compliance and protect patient information at all times.

Skills

Customer service

Phone etiquette

Communication skills

Organizational skills

HIPAA compliance

Typing

Education

High school diploma or GED

Tools

Office equipment

Job description

Description

Responsible for greeting customers, answering telephones taking telephone messages, making appointments and registrations, calling patients to remind of appointments, making referral appointments with due diligence, verifying insurance coverage, collecting payment from patients, filing patient notes in charts, re-filing charts, scanning insurance cards, face sheets, charts, etc., making copies of patient’s insurance cards and patient notes, making appropriate copies of medical records to send to other physicians, providing information, communicating with departments.

ESSENTIAL FUNCTIONS:

1. Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of person’s arrival. Additionally, receives visitors and drug representatives and notifies appropriate person.
2. Completes necessary paperwork, such as encounter forms. Uses computer system to generate information necessary for billing.
3. Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
4. Maintains clean, orderly waiting area and reading materials.
5. Answers phone in pleasant manner and deals with customer needs expeditiously.
6. Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.
7. Counts cash drawer daily and goes to bank as necessary.
8. Opens and closes office at appointed time.
9. Collect, sort, distribute and prepare mail as assigned by office.
10. Key charges and makes any edits as necessary as assigned by office.
11. Checks and maintains office supply inventory as assigned by office.
12. Preparation of prescriptions to pharmacies as assigned by office.
13. Maintains HIPAA compliance at all times.
14. Attends office staff meetings, records minutes and maintains in a file accessible to all staff.
15. Such other and further responsibilities as may be deemed necessary.

Requirements

EDUCATION:

High school diploma or GED.

EXPERIENCE:

Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.

REQUIREMENTS:

50 wpm typing skill preferred.

KNOWLEDGE AND SKILL REQUIREMENTS

1. Knowledge of reception tasks, clinic policies/procedures, paperwork.
2. Knowledge of how to use office equipment including phone, computer.
3. Knowledge of customer service concepts and techniques.
4. Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
5. Skill in customer service principles by creating a pleasant waiting room atmosphere.
6. Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
7. Ability to organize and prioritize tasks effectively.
8. Ability to read, understand and follow oral written instructions. Can file correctly by alphabetic or numeric systems.

ENVIRONMENTAL/WORKING CONDITIONS:

Office setting, well ventilated and well lighted.

PHYSICAL/MENTAL DEMANDS

Sitting/standing for long periods of time. Requires eye-hand coordination, finger dexterity. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.