Patient Service Representative

St. Joseph Medical Center; Kansas City (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Full benefits

Job summary

St. Joseph Medical Center in Kansas City, MO, is hiring a Patient Service Representative (Patient Access/Registration Clerk) for a full-time, dayshift position.

The role involves interviewing patients to collect demographics and preparing for visits, scheduling appointments, and handling referrals and insurance verifications. Responsibilities include greeting patients, answering phones, processing transactions, and supporting clinic operations.

Qualifications

• Experience in a medical setting preferred.
• Knowledge of medical terminology preferred.
• Customer service experience preferred.

Responsibilities

• Interviews the patient or representative to obtain identifying and demographics for visits.
• Schedules patients in clinic and assists with cross-site scheduling.
• Schedules radiology appointments as requested by providers.
• Processes referrals and coordinates patient scheduling.
• Verifies insurance coverage, collects co-pays and balances, and assists with billing issues.
• Greets and checks in patients, handles incoming calls, and routes to staff.

Skills

Customer service

Medical terminology

Interviewing patients

Scheduling

Education

High School Diploma or Equivalent

Job description

Overview

Department: St. Joseph Medical Group

Employment Type: Full Time

Shift Available: Days

Hours: 8-hour shifts, 7:30am – 4:00pm

Location: St. Joseph Medical Center - Kansas City, MO.

We are seeking a Patient Service Representative, internally referred to as Patient Access Representative or Patient Registration Clerk, in our high volume St. Joseph Medical Group office . As a Patient Service Rep, you interview the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits.

Responsibilities

• Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits
• Schedules patients in their clinic and assists with scheduling them in others
• Schedules patients for radiology appointments as requested by providers.
• Processes referals and schedules patients accordingly.
• Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues
• Greets and checks in patients and takes all incoming phone calls and routes to appropriate staff or initiates messages
• Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing
• Must be able to: (1) operate a computer to accurately input and retrieve data; (2) communicate with the population served, staff, and providers utilizing age specific techniques; (3) maintain proficiency in medical terminology; (4) project a positive and helpful attitude.

Qualifications

• Previous experience in a medical setting, preferred.
• Knowledge of medical terminology preferred.
• High School Diploma or Equivalent preferred.
• Customer Service experience preferred.

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf