Patient Service Representative

Axia Women's Health; East Brunswick Township (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in women's health is seeking a dedicated Patient Service Representative to join their team. This full-time role involves greeting patients, managing appointments, and providing essential support to both patients and medical staff. As part of a large and caring healthcare community, you will play a vital role in ensuring a smooth and welcoming experience for patients. With a focus on exceptional service and teamwork, this position offers a chance to make a real difference in women's healthcare. If you thrive in a fast-paced environment and have a passion for helping others, this opportunity is perfect for you.

Benefits

401(k) matching contribution

Generous PTO offering

Multiple medical insurance plans

Free counseling for colleagues

Dental and vision insurance options

Short-term and long-term disability

Identity theft insurance

Pet insurance

Qualifications

• Ability to adapt to changing priorities and business needs.
• Exhibit great customer service skills in a fast-paced environment.

Responsibilities

• Greet patients and assist them with registration and scheduling.
• Answer telephone calls and direct them appropriately.
• Maintain confidentiality and adhere to HIPAA compliance.

Skills

Customer Service Skills

Adaptability

Confidentiality

Flexibility

Job description

Axia Women's Health is one of the largest independent women's health care groups in the United States and is on a mission to create a more caring, more connected, and more progressive women’s healthcare community. Comprised of nearly 400 providers and 150 care center locations across five states, Axia Women’s Health is leading the way in women’s health by offering a full spectrum of exceptional care in obstetrics, gynecology, fertility, maternal-fetal medicine, urogynecology, hormone therapy, weight management, and laboratory services. Our corporate headquarters are located in Oaks, Pennsylvania, and Voorhees, New Jersey. As our impressive growth continues across the MidAtlantic.

We are currently recruiting a Patient Service Representative (Receptionist) to join us Full-time at our Brunswick Hills OBGYN in Hillsborough, NJ location.

The PSR will be responsible for greeting patients, activating patient files, and providing support to patients and medical staff. Job duties include but are not limited to:

• Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
• Greet patients/visitors, and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
• Explain financial requirements to patients; collect and record copays as required.
• Perform registration functions for new and existing patients.
• Schedule patient appointments per guidelines given, and finalize patient schedules for previous day.
• Maintain confidentiality regarding all patients.
• Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
• Other duties as assigned.

Qualified candidates can:

• Adapt to changing priorities and business needs.
• Be flexible and not easily flustered.
• Exhibit great customer service skills.
• Work in a fast-paced innovative environment.
• Focus on what is best for the team over the individual.

Full Time Benefits Summary:

• Full-time benefit-eligibility beginning the first of the month after hire.
• Immediate 401(k) matching contribution with no vesting period.
• Generous PTO offering with additional time off for volunteering.
• Choice of multiple medical insurance plans to best meet your needs, with premiums as low as $8 per pay.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance, short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long-term care, pet insurance, and more!