Patient Service Representative - Remote (Eastern Time)

MedBridge Healthcare LLC; Greenville (SC); Remote; USD 30,000 - 40,000; Full time

Job summary

MedBridge Healthcare LLC is seeking a Patient Service Representative for a remote position. This role is pivotal in enhancing patient experience by managing appointments and inquiries. Ideal candidates should possess strong communication skills, a detail-oriented mindset, and be organized. Previous customer service experience is necessary for this entry-level position, which comes with health benefits and a focus on professionalism.

Benefits

Health, dental, and vision insurance

Paid time off

401(k) with company match

Qualifications

• 2-3 years of experience in customer service, data entry, and scheduling.
• Familiarity with medical terminology is preferred.
• Proven track record of excellent attendance in previous roles.

Responsibilities

• Manage patient intake and scheduling appointments.
• Verify personal and demographic information while maintaining accurate records.
• Address patient questions and concerns regarding their accounts.

Skills

Customer Service

Data Entry

Communication

Attention to Detail

Multitasking

Time Management

Education

High School Diploma or GED

Job description

Join to apply for the Patient Service Representative - Remote (Eastern Time) role at MedBridge Healthcare LLC

Join to apply for the Patient Service Representative - Remote (Eastern Time) role at MedBridge Healthcare LLC

Get AI-powered advice on this job and more exclusive features.

Description

About MedBridge

MedBridge is a leading provider of sleep laboratory management services and sleep therapy. We partner with hospitals and physician practices to offer fully integrated, comprehensive services for patient identification, testing, diagnosis, treatment, and long-term care management of patients with sleep disorders.

Position: Patient Service Representative

Location: This is a remote position. However, remote work is a privilege, not an entitlement. Adherence to productivity and professionalism is required to maintain eligibility.

Schedule: M-F, 8am - 5pm (EST)

Candidates must reside in one of the following states: DE, FL, GA, MD, NC, OH, PA, SC, or VA.

Position Overview

The Patient Service Representative plays a vital role in supporting a smooth and efficient patient experience by assisting with appointment scheduling and related inquiries. This position requires frequent interaction with patients and demands strong communication skills, attention to detail, and a proactive, solution-oriented mindset. The ideal candidate will be organized, personable, and committed to delivering exceptional service at every touchpoint.

Key responsibilities include communicating effectively with patients, verifying personal and demographic information, maintaining accurate records, and scheduling procedures. The Patient Service Representative ensures all interactions are handled with professionalism and that services are delivered in a timely and efficient manner.

Key Responsibilities

Job Responsibilities will include but not limited to

• Answering and making calls consistently throughout the day
• Managing patient intake and scheduling appointments
• Collecting patient demographic and insurance information
• Accurately entering demographic and insurance data into the Electronic Medical Records (EMR) system
• Addressing patient questions, inquiries, and concerns regarding their accounts
• Assisting with call screening and taking messages
• Ensuring insurance coverage meets requirements for scheduled services
• Communicating with referral sources to gather additional information or provide updates on patient scheduling
• Performing additional duties as needed or assigned
• No missed work, early leave, or late arrivals during a 90-day probationary period
  
  

Job Qualifications

• High school diploma or GED equivalent
• 2-3 years of experience in customer service, data entry, and scheduling
• Familiarity with medical terminology
• Strong multitasking abilities
• Excellent time management skills
• Clear and effective communication skills
• High attention to detail
• Ability to work remotely with minimal distractions, maintaining an office-like environment
• Proven track record of excellent attendance in previous roles
• Reliable home internet connection with appropriate speeds for remote work *
  
  

Additional Expectations

• Maintain a high level of detail and organization in all tasks.
• Adhere to a 90-day probation period with no missed days, tardiness, or early departures.
• Demonstrate the ability to handle high-pressure situations with professionalism.
  
  

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• 401(k) with company match.
• Additional benefits available.
  
  

Equal Employment Opportunity

MedBridge Healthcare LLC and its subsidiaries are committed to providing equal opportunities to all individuals, regardless of race, color, religion, ethnicity, gender, age, disability, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at MedBridge Healthcare LLC by 2x

Get notified about new Patient Service Representative jobs in Greenville, SC.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.