Patient Service Representative

JCMG; Columbia Township (MO); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Short- and long-term disability (empr.

PTO 148+ hours annually

401K with employer match

Tuition reimbursement and training

Job summary

JCMG in Columbia, MO is seeking a receptionist to check patients in and out for clinic visits, maintain demographics and insurance records, and handle scheduling and payments. The role requires professional telephone communication and adherence to infection control measures.

The position offers benefits and a structured work environment in our on-site Columbia Office, with opportunities for growth and ongoing training.

Qualifications

• High school diploma or GED.
• Minimum of one year experience in customer service, preferably six months receptionist experience in healthcare setting.
• Experience with office equipment.

Responsibilities

• Demonstrates knowledge and ability to check patients in and out for his/her clinic visit.
• Maintains patient demographics and insurance records.
• Demonstrates knowledge of basic insurance and billing procedures.
• Performs routine duties associated with patient scheduling, payments and co-payments.
• Performs secretarial duties in a timely and efficient manner.
• Ensures customer friendly telephone communication.
• Provides appropriate safety and infection control measures.

Skills

Articulate

Telephone communication

Education

High school diploma or GED

Job description

Location: 525 N Keene St, Suite 301

Columbia, MO

Remote Status: On-Site

Job Id:2382

# of Openings:1

Updated posting 09/09/2026- This position is located in our Columbia Office.

RESPONSIBILITIES

Job Specific Competencies:

• Demonstrates knowledge and ability to check patients in and out for his/her clinic visit.
• Maintains patient demographics and insurance records.
• Demonstrates knowledge of basic insurance and billing procedures.
• Performs routine duties associated with patient scheduling, payments and co-payments.
• Performs secretarial duties in a timely and efficient manner.
• Ensures customer friendly telephone communication.
• Provides appropriate safety and infection control measures.

JCMG Core Competencies:

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

MINIMUM QUALIFICATIONS

Education:

• High school diploma or GED

Experience:

• Minimum of one year experience in customer service setting, preferably six months receptionist experience in healthcare setting
• Experience with office equipment

Certification/License:

• N/A

Knowledge/Skills/Abilities:

• Articulate
• Good telephone communication skills

WORK ENVIRONMENT

Works in heated and air-conditioned area consistent with a normal office environment.

BENEFITS

• Health insurance & employer paid short- and long-term disability
• Generous PTO policy, beginning at 148-hours annually
• Employer Retirement Plan (401K) with employer match
• Tuition reimbursement and other professional advancements, including a Medical Assistant training program