Patient Service Representative - Neurology Institute

Jefferson City Medical Group; Columbia Township (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Employer retirement plan (401K) with 1

Generous PTO

Holiday leave

Tuition reimbursement

Job summary

Jefferson City Medical Group is seeking a friendly, detail-oriented receptionist to check patients in and out, maintain demographics and insurance records, and handle scheduling and payments in a fast-paced clinic. This role supports patient flow and requires courteous phone etiquette and basic infection control practices.

Preferred candidates have healthcare front desk experience and at least a high school diploma.

Qualifications

• High school diploma or GED is required.
• Minimum of one year experience in customer service setting, preferably six months receptionist experience in healthcare setting.
• Experience with office equipment.
• Articulate and clear communication.
• Computer skills required.
• Good telephone communication skills.

Responsibilities

• Check patients in and out for clinic visits.
• Maintain patient demographics and insurance records.
• Handle scheduling, payments and co-payments.
• Perform secretarial duties efficiently.
• Ensure customer-friendly telephone communication.
• Follow safety and infection control measures.

Skills

Articulate

Telephone skills

Computer skills

Customer service

Education

High school diploma or GED

Tools

Office equipment

Job description

• Demonstrates knowledge and ability to check patients in and out for his/her clinic visit.
• Maintains patient demographics and insurance records.
• Demonstrates knowledge of basic insurance and billing procedures.
• Performs routine duties associated with patient scheduling, payments and co-payments.
• Performs secretarial duties in a timely and efficient manner.
• Ensures customer friendly telephone communication.
• Provides appropriate safety and infection control measures.

Position posted: 8/26/2026

Responsibilities

Job Specific Competencies:

• Demonstrates knowledge and ability to check patients in and out for his/her clinic visit.
• Maintains patient demographics and insurance records.
• Demonstrates knowledge of basic insurance and billing procedures.
• Performs routine duties associated with patient scheduling, payments and co-payments.
• Performs secretarial duties in a timely and efficient manner.
• Ensures customer friendly telephone communication.
• Provides appropriate safety and infection control measures.

JCMG Core Competencies:

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

Minimum Qualifications

Education:

• High school diploma or GED

Experience:

• Minimum of one year experience in customer service setting, preferably six months receptionist experience in healthcare setting
• Experience with office equipment

Certification/License:

• N/A

Knowledge/Skills/Abilities:

• Articulate
• Computer skills required
• Good telephone communication skills

WORK ENVIRONMENT

Works in heated and air-conditioned area consistent with a normal office environment.

Benefits

• Health insurance & employer paid short- and long-term disability
• Generous PTO policy, beginning at 148-hours annually
• 56 hours paid Holiday Leave
• Employer Retirement Plan (401K) with employer match
• Tuition reimbursement and other professional advancements, including a Medical Assistant training program