Customer Service Representative

JCMG; Jefferson City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

JCMG in Jefferson City, MO is seeking a Customer Service Representative to greet patients, register new patients, and manage billing inquiries. This on-site role requires strong interpersonal skills and knowledge of medical billing practices.

You’ll work with clinics, handle inquiries, and support aging reports while maintaining accurate account notes. Ideal candidates have a high school diploma or GED, with at least one year in customer service and healthcare exposure.

Qualifications

• High school diploma or GED required.
• Associate degree preferred but not required.
• Minimum of one year experience in a customer service setting, with healthcare experience a plus.
• Experience verifying insurance, understanding billing practices, and collecting co-pays is preferred but not required.
• Background in medical billing or related fields is helpful.
• Familiarity with office equipment and general administrative tasks.

Responsibilities

• Greet and assist patients and guests in a friendly, courteous manner.
• Register new patients by collecting and verifying demographic information.
• Address patient inquiries via in-person, telephone, email, or collaboration with others.
• Provide assistance to customers and resolve inquiries in a single interaction when possible.
• Resolve patient balances with payment in full or via established payment plans.
• Assist clinics with patient billing inquiries and documentation.
• Handle patient calls promptly and ensure messages are returned the same day if possible.
• Make clear notes on patient accounts after every interaction.
• Sort mail and distribute daily correspondence to appropriate receivers.
• Stay current with insurance publications; understand policies and coding guidelines.
• Process aging reports per Central Business Office guidelines.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication

Team player

Medical billing knowledge

Medical coding basics

Insurance knowledge

Office etiquette

Education

High school diploma or GED

Associate degree preferred

Tools

Office equipment

Job description

Position:Customer Service Representative

Location: 1241 West Stadium Blvd

Jefferson City, MO

Remote Status: On-Site

Job Id:2366

# of Openings:1

Position posted: 8/10/2026

RESPONSIBILITIES

Job Specific Competencies:

• Proactively greet and assist JCMG patients and guests, ensuring a friendly and courteous environment.
• Register new patients to JCMG by collecting and verifying accurate demographic information.
• Address patient correspondence and account inquiries efficiently through in-person, telephone, electronic communication, and collaboration with patients and contracted companies.
• Provides assistance to customers ensuring customer satisfaction. When help is needed from another employee, manager, etc. makes attempt to contact appropriate party while patient is here. The goal is to resolve all inquiries in one interaction.
• Resolve patient balances with payment in full or payment arrangements according to JCMG policy Payment Plan. Addresses all balances due with the patient, including bad debt.
• Assists all clinics with patient billing inquiries.
• Handle patient calls promptly and efficiently. Ensure voicemail is checked and calls returned the same day if possible.
• Make clear and concise notes on patient accounts with every interaction.
• Sort incoming and outgoing mail accurately and efficiently.
• Works with scans and distributes daily correspondence to the appropriate receivers, etc.
• Stay current with insurance company publications; demonstrate knowledge of policies, procedures, and coding guidelines relevant to insurance networks.
• Process aging reports per Central Business Office guidelines and maintain updated reports accordingly.
• Other duties as assigned

Additional routine duties may be assigned based on the specific workflows and operation needs of the department.

JCMG Core Competencies:

• Strives for continuous quality improvement.
• Participates in educational experiences designed to maintain and/or improve professional competence.
• Maintains high work ethic standards.
• Provides quality customer service to staff, patients and visitors at all times.

MINIMUM QUALIFICATIONS

Education:

• High school diploma or GED
• Associate degree preferred by not required

Experience:

• Minimum of one year experience in a customer service setting, with a minimum of six months experience in a healthcare setting
• Experience verifying insurance, understanding billing practices, and collecting co-payments is preferred, but not required
• Background in medical billing preferred but not required
• Experience with office equipment

Certification/License:

• N/A

Knowledge/Skills/Abilities:

• Articulate
• Knowledge of medical billing/collection practices, basic medical coding, insurance agency operating procedures and practices, governmental legal and regulatory provisions related to collection activities
• Must possess strong interpersonal skills and the ability to communicate effectively with patients, co-workers and management
• Must be able to work effectively as a team member

WORK ENVIRONMENT

Works in heated and air-conditioned area consistent with a normal office environment.