Patient Service Representative

Healthcare Ascension; Columbia (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading healthcare organization as a vital part of a dedicated team providing essential administrative support in a medical environment. In this role, you will interact with patients, manage documentation, and ensure a seamless experience for all visitors. This position offers a unique opportunity to grow professionally within a respected and inclusive workplace that values community impact and personal development. If you are passionate about making a difference and thrive in a dynamic setting, this is the perfect opportunity for you.

Benefits

Paid Time Off (PTO)

Health Insurance Options

Retirement Benefits

Long-term Disability

Tuition Reimbursement

Parental Leave

Qualifications

• High school diploma or equivalent required.
• 1 year of applicable job-specific experience preferred.

Responsibilities

• Provide administrative support in a medical setting.
• Greet patients, check them in and out, and verify insurance.

Skills

Customer Service

Administrative Support

Medical Office Experience

Education

High School Diploma or Equivalent

Job description

Details

• Department: OBGYN
• Schedule: Monday-Friday; Variable Daytime Hours
• Facility: Ascension Saint Agnes OBGYN
• Location: Columbia, MD
• Salary: $19.11 - $25.85

Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information.
  Obtain and verify insurance authorizations/precertification.
• Complete medical record release requests and schedule/confirm patient appointment.
• Enter, review and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile all daily reports and deposits for accuracy.
• Provide general office and clerical support to assigned area.

Requirements

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

• Medical office experience
• Customer service experience

Why Join Our Team

Ascension Saint Agnes in Baltimore, Maryland operates a full-service, 254-bed teaching hospital, the Ascension Saint Agnes Medical Group, Ascension Saint Agnes Imaging Center and Ascension Saint Agnes Foundation. As an associate, you will be a part of a team that is committed to providing a place of respect and inclusion for all associates, as well as a rich learning environment with countless opportunities for career growth and professional development.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information.
  Obtain and verify insurance authorizations/precertification.
• Complete medical record release requests and schedule/confirm patient appointment.
• Enter, review and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile all daily reports and deposits for accuracy.
• Provide general office and clerical support to assigned area.