Patient Service Representative - ENT

BJC HealthCare; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Service Representative to enhance patient experiences at their ENT practice. This full-time role offers a unique opportunity to contribute to a team focused on delivering exceptional care. You will be the first point of contact for patients, managing check-ins and appointments while ensuring accurate insurance verification and payment processing. Enjoy a supportive work environment with no weekends or holidays, and comprehensive benefits from day one. If you are passionate about healthcare and customer service, this position is perfect for you.

Benefits

Comprehensive medical, dental, and vision insurance

Disability insurance paid for by BJC

Pension Plan/403(b) Plan funded by BJC

401(k) plan with BJC match

Tuition Assistance

Paid Time Off

Adoption assistance

Qualifications

• 2-5 years of experience in a similar role.
• Attention to detail and professionalism in handling patient interactions.

Responsibilities

• Handles patient check-ins and appointment scheduling.
• Verifies health insurance information and collects payments.
• Performs data entry of service charges and coordinates with billing office.

Skills

Patient Check-ins

Appointment Scheduling

Data Entry

Insurance Verification

Customer Service

Education

High School Diploma or GED

Job description

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This range is provided by BJC HealthCare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$403.00/hr - $403.00/hr

Additional Information About The Role

Come join our team as a full-time Patient Service Representative with BJC Medical Group in ENT located in Creve Coeur, this is a rare opportunity to join a great team!

• Outpatient
• 40-Hours per week
• Day Shift
• Benefit Eligible
• NO CALL, NO WEEKENDS, NO HOLIDAYS
  
  

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Ballas ENT consultants is located on the campus of Missouri Baptist Medical Center located in Town & Country, Missouri. The medical practice specialized in Otolaryngology and Audiology.

Preferred Qualifications

Role Purpose

The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities

Handles telephone calls from patients and staff; forwards calls requiring triage.Performs receptionist duties with close attention to detail and professionalism.Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Minimum Requirements

Education

High School Diploma or GED

Experience

2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance
  
  

To learn more, go to www.bjctotalrewards.com/Benefits

• Not all benefits apply to all jobs
  
  

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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