Patient Service Representative

Advancedradiologymd; Bel Air (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Patient Service Representative to enhance patient experiences. In this entry-level role, you'll greet and register patients, verify insurance, and manage appointments in a dynamic healthcare environment. Your strong communication and multitasking skills will be key as you provide exceptional service while safeguarding patient information. Enjoy a supportive team atmosphere with opportunities for growth and comprehensive benefits, including medical, dental, and wellness programs. If you're ready to make a difference in patient care, this opportunity is perfect for you.

Benefits

Comprehensive Medical Coverage

Dental Coverage

Vision Coverage

Health Savings Accounts

Wellness Dollars

401(k) Employer Match

Free Imaging Services

Qualifications

• Experience in customer service, preferably in a medical/radiology office.
• Knowledge of medical terminology is a plus.

Responsibilities

• Greet and register patients, ensuring documentation accuracy.
• Manage appointment scheduling and coordinate with back-office staff.

Skills

Customer Service

Communication Skills

Multitasking

Computer Skills

Education

High School Diploma or GED

Tools

Computer Software

Job description

Join to apply for the Patient Service Representative role at Advanced Radiology.

Job Description

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. Our team-focused environment offers dynamic cross-training and advancement opportunities. We are committed to delivering quality, value, and access in healthcare, aligning stakeholders—patients, providers, payors, and regulators—to achieve optimal clinical outcomes.

You Will

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information, collect signatures, and ensure documentation accuracy.
• Collect and log co-pays and fees.
• Answer and transfer incoming calls.
• Manage appointment scheduling, rescheduling, cancellations, and confirmations.
• Provide patients with preparatory and safety instructions and directions to facilities.
• Coordinate with back-office staff for effective patient care.
• Safeguard patient property and health information.
• Manage onsite medications according to policies and legal requirements.
• Handle patient financial information and cash securely.
• Maintain professionalism and respect in all interactions, respecting patient boundaries and cultural sensitivities.
• Establish and maintain cooperative working relationships.

You Are

• Passionate about customer service with sound judgment and professionalism.
• Effective communicator with strong interpersonal skills.
• Capable of thriving in a fast-paced environment, prioritizing tasks efficiently, and providing excellent customer service.

To Ensure Success In This Role, You Must Have

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience in customer service; medical/radiology office experience and medical terminology knowledge are preferred.

We Offer

• Comprehensive Medical, Dental, and Vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars and 401(k) employer match.
• Free imaging services for you and immediate family at our centers.

Pay Range

USD $18.00 - USD $26.00 per hour

Shift Variations

M-F (7am-10pm), SAT (7am-2:30pm), SUN (6:45am-4:30pm)

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitals and Healthcare