Licensed Customer Service Representative

TEKsystems; Newark (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the insurance sector is looking for a detail-oriented Client Services Representative to join their remote team. This role offers a unique opportunity to provide exceptional service and support to clients, ensuring their satisfaction through effective communication and problem resolution. You will be the first point of contact, handling inquiries and maintaining accurate records while working collaboratively with your team to enhance client experiences. With competitive pay and a supportive work environment, this position is perfect for those eager to grow their careers and make a positive impact.

Benefits

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Life Insurance

Short and Long-Term Disability

Health Spending Account (HSA)

Transportation Benefits

Employee Assistance Program

Paid Time Off (PTO)

Career Growth Opportunities

Supportive Work Environment

Qualifications

• Previous experience in customer service or client support.
• Property and Casualty Insurance License required.

Responsibilities

• Respond to client inquiries via phone, email, and chat.
• Resolve client issues and escalate complex cases.
• Maintain accurate client records and document interactions.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Proficiency in Customer Service Software

Education

High School Diploma

College Degree

Tools

Customer Service Software

Job description

*Licensed Client Services Representative - Service Role (No Sales) *
*Location:* Remote, USA
*Job Type:* Full-Time

*About Us: *Our client, a prominent player in the insurance industry, is seeking a customer-focused and detail-oriented Client Services Representative to join their remote team in the USA. This role offers an exciting opportunity to contribute to the efficient operation of client support and service processes.
*Position Overview:* We are seeking a motivated and customer-focused Client Services Representative to join our remote team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure client satisfaction.
*Key Responsibilities:*

* Respond to client inquiries via phone, email, and chat in a timely and professional manner.
* Resolve client issues and escalate complex cases to appropriate departments.
* Maintain accurate client records and document interactions.
* Provide information about our products and services to clients.
* Collaborate with team members to improve processes and client experiences.
*Qualifications:*

* High school diploma or equivalent; college degree preferred.
* Previous experience in customer service or client support.
* Property and Casualty Insurance License required.
* Excellent communication skills, both written and verbal.
* Strong problem-solving abilities and attention to detail.
* Ability to work independently and as part of a team.
* Proficiency in using customer service software and tools.
*Why Join Us:*

* Competitive salary and benefits package.
* Opportunity to work remotely from anywhere in the USA.
* Supportive and inclusive work environment.
* Career growth and development opportunities.
* Be part of a team that values your contributions and fosters your professional growth.
*Pay and Benefits*
The pay range for this position is $21.50 - $21.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on May 21, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.