Front Desk Patient Experience Specialist

Orthony; Town of Clay (NY); On-site; USD 22,000 - 29,000; Full time

Job summary

Syracuse Orthopedic Specialists at Oswego Rd, Liverpool, NY is seeking a full-time Patient Service Representative for its Physical Therapy department. You will greet patients, manage check-ins, verify information, schedule appointments, and assist with billing and records to ensure a smooth patient experience.

The role requires a high school diploma, 2+ years in a customer service setting (medical office preferred), and strong communication and organizational skills.

Qualifications

• Two years of customer service experience, preferably in a medical office.
• Knowledge of medical terminology.
• Experience with an EMR/PM system is required.
• Excellent written, verbal and interpersonal communication skills.

Responsibilities

• Greet patients and check in at arrival.
• Verify appointment and billing information.
• Schedule and confirm appointments.
• Collect co-pays and co-insurance.
• Review paperwork for completeness and benefits with patient.
• Support clinicians with FOTO intake surveys.
• Assist with medical records requests and billing coordination.

Skills

Customer service

Emr/PM systems

Medical terminology

Receptionist experience

Communication skills

Organization

Education

High school diploma or GED

Tools

EMR/PM system

Job description

Syracuse Orthopedic Specialists at Oswego Rd, Liverpool, NY is seeking a full-time Patient Service Representative for its Physical Therapy department. You will greet patients, manage check-ins, verify information, schedule appointments, and assist with billing and records to ensure a smooth patient experience.

The role requires a high school diploma, 2+ years in a customer service setting (medical office preferred), and strong communication and organizational skills.