Patient Service Representative

Virginia-Oral-; Chester (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision with employer.

Life Insurance

401K Retirement plan

Paid Time Off

Paid Holidays

Training Programs

Flexible Spending Accounts

Dependent Care Accounts

Job summary

Virginia Oral & Facial Surgery in Chester, VA is seeking a Patient Service Representative to join our front desk team. This role supports patient access, insurance verification, scheduling, and checkout, ensuring a smooth, friendly patient experience in a fast-paced oral surgery practice.

Required bilingual ability in English and Spanish, strong communication, and at least two years in customer service. Prior dental or medical office experience is preferred but not mandatory.

Qualifications

• Two years of customer service experience required.
• Proficient in Spanish.

Responsibilities

• Confirm and update patient information and demographics.
• Prepare patient charts and documentation for appointments.
• Check-in and check-out functions including collecting payments.
• Obtain consents/authorizations and process insurance pre-authorizations and referrals.
• Answer calls, document messages, and route inquiries.
• Schedule and coordinate patient appointments.
• Maintain medical records and support front-office operations.

Skills

Bilingual English/Spanish

Customer service

Front desk / reception

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Chester, VA, US

9 days ago Requisition ID: 2594

Step into a role that puts patients first.

Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representativeto join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating a positive patient experience and building a positive work environment. Professional proficiency in both English and Spanish is required.

What You’ll Do:

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting necessary information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support overall front-office operations and assist with other duties as assigned.

What You’ll Need:

• Two (2) years of customer service experience, required.
• Proficient in Spanish.
• Experience with oral surgery or in a medical or dental practice, preferred.
• Knowledge of insurance processes, preferred.
• Ability to multitask.
• Excellent verbal and written communication skills.

What It Takes:

• Ability to lift 25 pounds.
• Prolonged periods of sitting.

How We'll Take Care of You:

• Medical, dental, vision with employer contribution
• Life Insurance
• Flex-spending Accounts
• Dependent Care Accounts
• Paid Time Off
• Paid Holidays
• Training Programs
• 401K Retirement, with employer contribution