Patient Services Representative (Medical Receptionist)

Corewell Health; Livonia (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription,

Pet Insurance & more

Paid Time Off & Holidays

401K with Company Match

Wellness Support

Professional Growth

Job summary

Corewell Health Urgent Care seeks a friendly Patient Service Representative to be the first point of contact, delivering a welcoming and efficient patient experience. You will manage front-office tasks and support clinic workflow in a fast-paced setting.

Responsibilities include greeting patients, handling documents, verifying insurance, collecting payments, and assisting across locations as needed. This full-time role offers competitive benefits and a stable schedule.

Qualifications

• Education requirements include a high school diploma or equivalent; a Medical Administrative Assistant certificate is a plus.
• Experience: 1+ year in a medical office or healthcare setting preferred.
• Proficiency with EMR systems, EPIC preferred.
• Strong communication and multitasking in a busy front-desk environment.

Responsibilities

• Warm Welcome: Greet patients and visitors with a positive attitude and make them feel valued.
• Patient and Business Documentation: Maintain confidentiality while organizing documents.
• Insurance Verification: Verify eligibility and provide payment policies and billing information.
• Financial Responsibility: Collect patient financial responsibility with transparency.
• Collaborative Support: Assist practice manager, providers, and staff to ensure smooth operations.
• Compliance: Follow HIPAA/OSHA standards and proper documentation practices.
• Administrative Duties: Perform office procedures and operate medical equipment.
• Quality Assurance: Ensure compliance with QA programs and patient result trackers.
• Travel Requirement: Support staffing needs by traveling to other Corewell Health Urgent Care locations.

Skills

Strong communication

Attention to detail

Multitask

Education

High school diploma or equivalent

Medical Administrative Assistant certificate a plus

Tools

EMR (EPIC preferred)

Job description

Patient Services Representative (Medical Receptionist)

Job Category: Patient Service Reps

Requisition Number: PATIE008549

Locations

Showing 1 location

Description

Corewell Health Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Corewell Health Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 7AM - 7 PM) No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development

Key Responsibilities:

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
• Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Corewell Health Urgent Care locations as required.

Required Qualifications:

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience: 1+ year of experience in a medical office or healthcare setting preferred
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical Skills: Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously. Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service

At Corewell Health Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service.

Pay: $17 per hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.